Coordinator, Sales Operations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Coordinator, Sales Operations

Responsible for assisting with tools, processes and technologies that support the on property and above, property sales & catering organization.

What You’ll Be Doing:

ServiceNow Support – Hotel and WSO

• Provides first level in-region support for Golden Sales & Catering, SalesDesk, Varicent, Medallia, Power BI reports.
• Documents resolutions and closes tickets in line with SLA response times.
• Demonstrates proficiency in above tools, including guidance and advice to users.
• Prioritizes and escalates issues as arise and needed.
• Provisions users for above platforms (GSC, Varicent).
• Contributes to bi-annual Golden SC enhancement queue review and prioritization.
• Continuously seeks and flags improvement opportunities.
• Keeps product knowledge relevant by participating in educational opportunities.

Training and Education

• Assists in creating and maintaining a single source of education materials.
• Collaborates with other regional coordinators on Monthly Office Hours topics, material build and facilitates calls.
• Collaborates on monthly Headline News topics.
• Assists in maintaining Sales Resource SharePoint site.

Sales Performance

• Support goal setting process according to timelines.
• Contribute to the monthly, quarterly and yearly sales performance cycle tasks.
• Contribute to the sales performance rewards program management.

New Hotel Openings

• Deliver pre-opening tool kit documents to hotel team
• Serve as regional support to Amadeus by attending all calls related to new hotel opening implementation
• Ensure FS standards and procedures are followed during GSC training
• Implement and onboard third-party tools (Cvent Supplier Network, Cvent Business Transient, Prismm Event Diagramming).
• Complete tasks related to new user and hotel set up in GSC.
• Deliver milestone communication throughout the process.

Projects & Support

• Support Sales Ops projects on an ad hoc basis.
• Assuming co-ownership of small projects by working a project plan.
• Assist in UAT testing related to new or upgraded systems.

What You Bring:

• 3-4 years’ work experience, preferably hospitality focused, in performance management systems and Salesforce.
• University or college degree.
• Proficiency in Microsoft Office, Salesforce, and Sales Performance platform.
• Familiar with at least one Data Analytics platform (Cognos, Tableau, Power BI or similar).

Key Skills/ Who You Are:

• Excellent communication (written and verbal) and interpersonal skills required.
• Ability to work independently, problem solve, take initiative and use good judgment.
• Ability to understand and adapt approach based on regional and cultural differences.
• Can manage multiple workstreams parallel, across time zones.
• A motivated and collaborative team player.
• Ability to deal professionally, courteously and effectively, with all levels of management and other internal and external business contacts.
• Strong administrative skills.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.