Control Tower

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Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
About this opportunity:
The Control Tower Manager will play a pivotal role in the and-to-end delivery of regional operations in MANA Networks Construction & Engineering. This position is responsible for ensuring crew demand and resource forecasts align with operational capacity, collaborating with cross-functional teams, and driving crew productivity. The successful candidate will provide governance reporting, manage escalation processes, and support and to end services pipeline efficiency.
What you will do:

• Lead the demand forecast handshake process with Customer Units (CU) and Operations to ensure all requirements are aligned.
• Vet Construction Start (CxS) forecasts based on-site readiness and ensure operational feasibility.
• Analyze crew demand dimensioning based on production rates and forecasted demand.
• Collaborate with Vendor Management to ensure sufficient capacity fulfillment for demand targets.
• Develop and maintain a quarterly crew allocation strategy in alignment with supplier frameworks.
• Ensure compliance with allocation and demand strategies through governance and reporting systems.
• Oversee the site-to-crew runway health to support the construction pipeline (TCR3), optimizing crew utilization.
• Ensure visibility of a two-week runway per crew and monitor production readiness.
• Govern TCR compliance and ASP allocation, providing reports on demand forecast vs. actual results.
• Serve as the pre-sales liaison before the SDP2 stage, ensuring pipeline visibility to the regional operations team.
• Act as the primary point of contact for systemic "code red" escalations, driving resolutions to critical issues.
• Provide consistent and detailed reporting on compliance, including TCR readiness, allocation compliance, and demand performance metrics.
• Drive the development and execution of safety stand-downs, ensuring crew safety and operational standards.
• Review and approve or reject Job Hazard Analysis (JHA) exceptions to ensure compliance with safety and operational guidelines.
• Identify and support strategies aimed at optimizing crew productivity, allocation planning, and capacity management.
• Maintain a 6-12-month demand plan aligned with CU requirements.
• Ensure a quarterly allocation strategy is aligned with operational goals.
• Provide a two-week crew runway visibility and ensure continuous alignment with construction pipeline needs.
• Deliver consistent reports on TCR compliance, allocation strategy, and forecast accuracy.
• Provide the regional operations team with visibility into the pre-sales pipeline.

The skills you bring:

• Bachelor's degree in Operations Management, Supply Chain, Engineering, or a related field.
• Minimum of 10 years of experience in telecom operations, crew management, or vendor management.
• Strong leadership skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management abilities.
• Proficiency in data analysis, forecasting tools, and governance reporting.
• Strategic thinker with a strong ability to drive process improvements and operational efficiency.
• Experience with demand forecasting, resource allocation, and crew management.
• Strong collaboration skills with the ability to work across cross-functional teams and vendors.
• Problem solver with a focus on mitigating risks and escalating issues when necessary.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Service Delivery Management
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.