Content Sales Specialist (Maternity Leave Contract)

Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role:

Rakuten Kobo Inc. is looking for a Content Sales Specialist (20 month contract) to join our team of international booksellers. The team is comprised of bookselling experts spread across the globe who ensure that the right books are being surfaced to the right customer at the right time.
 

The team is responsible for tracking local performance of all content types and merchandising content across all platforms (web, eReader, app) and products (eBooks, audiobooks, Kobo Plus, and content subscription plans). They work closely with internal stakeholders, publishers and partners to create marketing campaigns, measure results to inform sales strategies, and maximize net sales. Additionally, the team identifies and advocates for improvements to the eCommerce experience and subscriptions program, playing a key role in growing the eBook and audiobook markets globally.
 

Reporting to the Director, Content Sales & Merchandising, French Geos & Emerging Markets, the Content Sales Specialist will be responsible for:

Maintaining and improving team efficiency by streamlining processes and introducing automation to reduce manual tasks

• Optimize the use of our project management software to enhance task organization, navigation, and resource centralization.
• Develop and implement tools and workflows to support routine tasks, deadline tracking, and status updates.
• Create and maintain collaborative tools, such as shared calendars, to improve cross-functional communication.
• Share regular updates with the team to keep them informed of internal and cross-functional developments.

Leading the email briefing process

• Coordinate and support the execution of emails campaigns across multiple regions: preparing the templates, providing content, giving final approval.
• Research and recommend ways to improve the brief-building process.

Managing organically optimized web pages

• Collaborate with the SEO team to identify high-traffic topics
• Coordinate with marketing and content sales teams to develop and populate pages with relevant assets, including banners, copy, and content.
• Ensure pages are supported by marketing and merchandising strategies.
• Assist with structural updates to pages to align with SEO goals.

Managing specific projects

• Corporate orders: Code, schedule content and QA landing pages on basic templated orders
• Super point program: Integrate Kobo Super Points program with promotional activities
• Copywriting for content spotlight and special offers

The Person:

Do you love reading? Are you curious, enthusiastic, and willing to learn? Do you enjoy working with others while also being able to regulate your deadlines independently? Do you love to ease the processes, and to find solutions before issues occur? Are you passionate about eCommerce and/or bookselling in all its forms? Have you done a minimal amount of coding, or are interested in learning some of the basics? If you answered yes to any of the above, we can’t wait to meet you!

The Skillset:

Required:

• Outstanding organizational skills is a must have, paired with attention to detail, as you will be managing a consistent pace of deadlines that impact a large variety of stakeholders.
• Ability to collaborate virtually and work through tasks independently while adhering to strict deadlines.
• Introductory knowledge of or interest in coding. The role requires a small but steady amount of coding. You will receive proper training to support these tasks, so don’t let a lack of experience deter you from applying.
• A helpful spirit. Our Content Sales Specialist is at the centre of many cross-functional projects and is also a key support system for the team. We are looking for someone who works well on a team and isn’t afraid to push back when necessary.
• A curious mind and a passion for reading.

Nice to Haves:

• Bookselling experience – if you have worked for your local bookseller before (or even were an avid customer!) we’d love to hear from you.
• Familiarity with publishing schedules and trends. If you keep an eye on local bestsellers or once dreamed of working at a publishing house, this opportunity may be of interest to you.
• Fluency in French. Not a deal breaker but it would be a bonus in the role.
• Knowledge of and experience with online software Tableau or project management software Click Up.

The Perks:

• Flexible hours and hybrid remote working environment
• Subsidized in-office lunches
• Talent and development training budget
• Free Kobo device + free weekly e-book or audiobook
• Weekly Kobo Tech University sessions
• Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.
Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.
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