Content Management Intern (12 Months)

Job Description:

Here at Rakuten Kobo Inc., our mission is to make reading lives better. We stand for readers. We also stand for our employees – from interns and co-ops to permanent staff – and support their growth and development. Whether you are a student at the start of your career or a professional carving a different path, our early careers opportunities are built with you in mind – with experiences tailored to your individual skills and interests.
We offer a start-up environment, interesting and engaging work within the technology and publishing industries, and a group of friendly and talented individuals. Additionally, our employees rank us highly in terms of commitment to work-life balance and a company culture committed to caring for our employees.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role:

Rakuten Kobo Inc. is looking for a Content Management Intern to join our Content Management team for a 12-month internship! The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.

Reporting to the Content Management Specialist, the Content Management Intern will work closely with our passionate and book-obsessed Content Management team to support publishers and help Kobo with the growth of its international eBook and audiobook catalogues.

The Person:

Mixes mental agility with technological fearlessness, loves books, moves fast, navigates priorities, and wants to learn. They are also willing and eager to embrace reading in all its forms; wants to take part in shaping the future of reading, publishing, and bookselling, especially in regards to the growing audiobook industry in Canada; isn’t afraid of (and maybe even looks forward to) detailed research and complex problem-solving. Digital publishing and eBooks are the most exciting part of the book industry today. The skills you’ll pick up at Kobo are the skills that publishers are looking for as they build their eBook catalogue and their digital production team.

Responsibilities Include: 

• Working with publishers to educate about best practices and investigate more specialized queries
• Assist with publisher account management
• Managing regular tracking of key metrics, production rates and catalogue growth
• Ongoing catalogue integrity monitoring and maintenance
• Zendesk ticket triaging, monitoring, and responses 
• Monitoring and updating trackers for audio team

The Skillset:

Required:

• College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs
• A strong interest in eBooks and digital reading. (i.e. if its your hearts desire to be an editor, you aren’t going to have much fun. But if a potent mix of technology, books, and communications is your thing, you’re in the right place)
• General understanding of the book industry (ISBNs, ONIX files, .epub formats are all familiar terms)
• Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table)
• Detail-oriented, with strong research and organizational skills
• Strong oral and written communication skills
• Flexibility and ability to juggle many projects and priorities simultaneously

Nice to Haves:

• Experience with Zendesk an asset
• Fluency in French or Spanish an asset

The Perks:

• Flexible hours and hybrid remote working environment
• Subsidized in-office lunches
• Talent and development training budget
• Free Kobo device + free weekly e-book or audiobook
• Weekly Kobo Tech University sessions
• Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.
Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.
Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

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