The Contact Centre Representative at Wyse Meter Solutions is responsible for handling customer service inquiries, providing solutions, and ensuring high-quality customer experience. Key tasks include managing customer contacts via various channels, recording interactions, utilizing scripts, and highlighting improvement opportunities based on customer feedback.
Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.
The Contact Centre Representative (CCR) is responsible for handling customer service inquiries, offering support and first-contact resolution while ensuring a high level of quality and customer experience is met.
Key Responsibilities
- Handle customer contacts via phone and email or any other channel as required.
- Identify customers’ needs and providing solutions.
- Record all customer interactions within a customer database.
- Strive for customer inquiry to be resolved at first-contact; where needed identify and assign customer follow up to appropriate next level.
- Processing form submissions and completing required data entry with high level of quality.
- Utilize Contact Centre scripts and knowledge bases when interacting with customers to ensure consistency in support provided.
- Take initiative to highlight improvement opportunities identified through customer interactions and feedback.
- Other duties as assigned.
Required Education & Qualifications
- Minimum of 1 year Contact Centre or customer service experience required.
- Utilities or telecommunication industry preferred.
- Effective verbal and written communication skills.
- Self-motivated with the ability to learn quickly.
- Able to adapt quickly in a fast-paced environment.
Benefits of Working at Wyse
- Be part of a company that is certified as a Great Place to Work
- Give back to the community through our Wyse Helping Homes Program
- Open yourself to amazing opportunities for career and professional development
- Participate in our RRSP program
- Enjoy our employee perks in retail, travel, restaurants and many more
- We offer an Employee Assistance Program
- Join us in our quarterly employee social events
- Be part of a collaborative environment
- Free parking
- TTC accessible
Our Values at Wyse
- We strive for quality and excellence in everything we do.
- We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
- Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
- Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
- We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
- We provide consistent, clear communication, ensuring transparency at every stage of the project.
Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.
Wyse Meter Solutions North York, Ontario, CAN Office
PO Box 418 RPO Steeles West, North York, Ontario , Canada, M3J 0J3
Similar Jobs
Fintech • Insurance • Financial Services
The HR Contact Centre Senior Representative will handle customer inquiries via phone and email regarding HR policies and tools, providing accurate and prompt responses. Responsibilities include maintenance of HR policies knowledge, identifying improvement opportunities, and maintaining productivity goals in a dynamic team environment.
Top Skills:
Workday
Fintech • Insurance • Financial Services
The HR Contact Centre Senior Representative will provide exceptional customer service to employees and HR colleagues by responding to inquiries regarding HR policies and HRIS systems. Responsibilities include educating customers on HR self-service tools, maintaining knowledge of HR policies, and identifying improvement opportunities. The role requires effective communication and teamwork in a fast-paced environment.
2 Days Ago
Semiconductor • Renewable Energy
As a Contact Centre Representative at CIBC, you will engage with clients through calls to discuss repayment options and help resolve outstanding debts. You will ensure clients understand their contractual obligations, provide financial advice, and build relationships to support their financial goals.
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
