The Contact Centre Representative handles customer service inquiries via phone and email, providing solutions and ensuring quality customer experience. Responsibilities include recording interactions, resolving inquiries at first contact, data entry, and identifying improvement opportunities based on customer feedback.
Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.
The Contact Centre Representative (CCR) is responsible for handling customer service inquiries, offering support and first-contact resolution while ensuring a high level of quality and customer experience is met.
Key Responsibilities
- Handle customer contacts via phone and email or any other channel as required.
- Identify customers’ needs and providing solutions.
- Record all customer interactions within a customer database.
- Strive for customer inquiry to be resolved at first-contact; where needed identify and assign customer follow up to appropriate next level.
- Processing form submissions and completing required data entry with high level of quality.
- Utilize Contact Centre scripts and knowledge bases when interacting with customers to ensure consistency in support provided.
- Take initiative to highlight improvement opportunities identified through customer interactions and feedback.
- Other duties as assigned.
Required Education & Qualifications
- Minimum of 1 year Contact Centre or customer service experience required.
- Utilities or telecommunication industry preferred.
- Effective verbal and written communication skills.
- Self-motivated with the ability to learn quickly.
- Able to adapt quickly in a fast-paced environment.
Benefits of Working at Wyse
- Be part of a company that is certified as a Great Place to Work
- Give back to the community through our Wyse Helping Homes Program
- Open yourself to amazing opportunities for career and professional development
- Participate in our RRSP program
- Enjoy our employee perks in retail, travel, restaurants and many more
- We offer an Employee Assistance Program
- Join us in our quarterly employee social events
- Be part of a collaborative environment
- Free parking
- TTC accessible
Our Values at Wyse
- We strive for quality and excellence in everything we do.
- We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
- Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
- Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
- We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
- We provide consistent, clear communication, ensuring transparency at every stage of the project.
Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.
Wyse Meter Solutions North York, Ontario, CAN Office
PO Box 418 RPO Steeles West, North York, Ontario , Canada, M3J 0J3
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