The Salesforce Consultant will implement and manage Salesforce CRM for non-profits, gather and analyze requirements, develop documentation, conduct project work using Agile methodology, and support training needs. They will also design workflows and functional diagrams, work on multiple projects, and ensure timely and budget-compliant deliverables.
fusionSpan is a fast growing multinational information technology services company, and we are seeking a talented Salesforce Consultant to join the team.
This position is 100% remote. The ideal location being in the Toronto area.
You will be working with multiple non-profits, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to practice and clearly explain the position requirement to the fusionSpan team and clients, while also answering all related questions. The consultant should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.
Responsibilities:
- Perform requirements gathering, analysis, and documentation,
- Convey complex requirements to both internal and external stakeholders,
- Develop solution documents, requirement documents, discovery documents for internal and external review,
- Work on multiple projects and competing priorities simultaneously,
- Showcase (demonstrate) work deliverables to both internal and external stakeholders,
- Execute all project work in following Agile methodology,
- Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams,
- Manage task and work tickets, including description and acceptance criteria,
- Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology,
- Work in tandem with project managers and development teams to ensure on-time, on-budget work products.
- Support the project team in identifying training needs for team members as well as clients
- Documentation of standard operating procedures.
Required Qualifications:
- Bachelor’s Degree or higher, or equivalent work experience
- 2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
- 2+ years of business analysis experience for technology or technology services implementation projects,
- Excellent oral and written English communication skills (writing sample required)
- Experience gathering requirements, writing solution documents and writing SOPs
- Agile project experience and at least one Agile methodology certification (see below)
Preferred Qualifications:
- Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
- Experience working in the non-profit or association industry
- Salesforce implementation or administration experience
- Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
- Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred
What We Offer:
- Comprehensive Health insurance
- Dental & Vision
- Life Insurance
- Long Term Disability
- Accidental Death & Dismemberment insurance
- Retirement savings match
- 15 days of paid vacation – increases with tenure
- 10 paid federal holidays
Top Skills
Salesforce
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