Consultant, Production Application Suppport

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You will be joining the Application Operations – Core Banking & Payments Technology (AO-CBPT) team within Technology Operations. As a Consultant, Production Application Support, you will partner with professionals to ensure high-quality system delivery and stability of CBPT applications, specifically Envoy, DDGS, and ETL. You’ll lead and execute Azure DevOps pipeline deployments, supporting frequent project releases in a Linux-based environment. You will be responsible for maintaining production applications and managing day-to-day operational activities, handling escalations, and modifying established procedures or approaches to suit specific situations. This includes providing 24x7 support and coordinating recovery efforts as required.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Production support - Make an impact by ensuring the stability of our application and infrastructure technology for clients through the identification and resolution of medium to highly complex production issues. Collaborate to determine root causes and implement actions to prevent recurrence, while maintaining strong knowledge of approaches, tools, and techniques for anticipating, recognizing, and resolving technical problems, including connectivity, software, application, or operational issues.

Operational Excellence - Investigate and define operational challenges, prioritize them based on severity, risk, and strategic business needs, and manage issue logs and Contact Centre requests. Design and implement solutions to prevent future occurrences, with the ultimate goal of ensuring client satisfaction.

Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.

Manage & Influence – Coordinate and/or execute implementation plans for new medium to complex application and maintenance updates. Enable others through regular knowledge sharing and engagement on projects and application support.

Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

Who you are

You can demonstrate 5-10 years’ experience in. Application Support. Strong knowledge and experience with the following core technologies: Azure DevOps (Pipelines, CI/CD, Releases, Deployments), Linux (daily operational use), Cloud Platforms – Azure (primary), Container Platforms – OpenShift / Kubernetes, Application Scheduling – Autosys, Monitoring & Observability – Dynatrace, Splunk, Middleware / App Servers – WebLogic, Java-based applications, Database & Querying – SQL, Oracle (operational level), Automation & Scripting – Jenkins, basic scripting (Shell/Python), ITSM & Incident Management – ServiceNow.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills