Consultant, Production Application Support-2

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

In this role, you will join the PBBSIT - Simplii & Investing Technology Application Operations - Direct Investing and Advice (DI&A) team within CIBC’s Infrastructure Operations Department. You will play a critical part in supporting the operations of all DI&A applications, including Enterprise Tier 1 systems. Your responsibilities will include providing advanced investigation and second-level support for client and technical issues, system or website outages, and inquiries from both internal and external application teams. You will prioritize and coordinate with the appropriate CIBC technology groups and external vendors to ensure timely resolution. Additionally, you will be accountable for maintaining the stability and performance of production applications, overseeing day-to-day operational activities, managing escalations, and adapting established procedures to address unique situations. This position requires participation in a 24/7 support rotation and active coordination of recovery efforts when necessary.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How you’ll succeed     

• Application support - Investigate and identify operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Business production support requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

• Problem Solving – Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change. In order to do this, you will be interacting with multiple different teams and occasionally vendors.

• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

Who you are

• You can demonstrate 3-5 years of hands-on experience with Azure DevOps, Red Hat OpenShift, Microsoft Azure, Artifactory, Docker, Kubernetes, Git, Ansible, and Linux OS. Proficient in scripting languages such as Bash, Python, and PowerShell. Working knowledge of financial products and services, with the ability to apply standard practices and processes to relevant operational activities. SRE (Site Reliability Engineering) certification is an asset.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Analytical Thinking, Application Operations, Application Production Support, Applications Support, Azure Devops, Brokerage Services, DevOps, DevOps Tools, Docker (Software), Git, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, JFrog Artifactory, Kubernetes, Microsoft Azure, Microsoft Azure DevOps, Problem Solving, Production Support, Python (Programming Language), Red Hat Ansible, Red Hat OpenShift, Teamwork {+ 1 more}