Consultant, Fusion Crisis Communications

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

This is an individual contributor role is part of the Fusion Watch team reporting directly to the Director, Fusion Response to deliver effective, crisis and incident response communications services for enterprise-impacting operational disruption incidents. The role is responsible for developing and disseminating critical incident and crisis response communications to CIBC Senior Executives to improve our leadership's ability to make informed decisions and generate greater understanding of incidents affecting the interests of CIBC. Members of the incident communications team are also cross-trained as incident responders for resilience.

What you'll be doing 

• Incident Analysis: Lead effective, coordinated response and recovery orchestration services for less complex enterprise-level and client-impacting operational disruption incidents. Perform incident analysis and triage actions to determine impact/urgency/audience of emergent issues and take action to coordinate Fusion and pillar responses as quickly and efficiently as possible.
• Support ongoing improvement of Fusion Response incident management capability; including interaction models, playbook designs, case management process, and all operational procedures as assigned to meet operational requirements and our evolving threat landscape.
• Fusion Response : Follow Fusion processes, action assigned, and ensure they are carried out to a high standard, and ensure leadership is kept abreast of activities. Ensure tasks Fusion Response assigns to incident response stakeholders are tracked and managed to completion within assigned timelines. Provide direct support to senior Fusion Response members during highly complex incidents.
• Stakeholder Management : Participate in and support preparedness exercises to effectively test the Fusion Response and other supporting incident stakeholders’ understanding of roles, procedures, and build muscle memory for effective response. Achieve assigned measurable performance objectives within timelines, and work with people leader to meet professional development goals. Maintain and apply advanced knowledge of constantly changing, and complex, industry information and trends, in order to ensure CIBC’s incident response practices meet and exceed desired standards.

Who you are

• You can demonstrate 2-3 years of experience in Crisis and/or government/corporate communications. Previous experience in a financial services institution (bank, insurance, wealth management, credit card networks), or a financial market instrument (payments, clearing, or settlement systems) is an asset.
• You have understanding or experience with financial services regulatory landscapes (Canada, USA, UK/Ireland, Europe, APAC).  Experience working with crisis communications and/or incident response is an asset. Knowledge of business and technology standards is an asset. Understanding of business continuity, cybersecurity, fraud, or operational risk is a definite asset;
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. 
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. 
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

* This role requires participation in an after-hours coverage model on a rotational basis and support incident management in a 24/7 environment when required.* Security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communications Support, Efficiency Improvements, External Communication, Internal Communications, Marketing, Partnership Management, Prioritization, Strategic Communication Planning, Teamwork