Consultant, Frontline Ecosystem Strategy

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Reporting to the Director, Frontline Ecosystem Strategy, the Consultant, Frontline Ecosystem Strategy will support the development of the strategic roadmap for the Personal Banking and Imperial Service businesses as well as play a key role in special initiatives and pilots to ensure strategic alignment and prioritization. You will support the development and execution of initiatives and programs focused on enhancing the productivity and effectiveness of our frontline, ensuring alignment with overall business priorities. The role is responsible for contributing to projects that impact the business through research, strategic analysis, and stakeholder management. The role uses independent judgement to provide guidance to project teams, applying a comprehensive, conceptual and practical understanding of the area of specialization to a wide range of business and analytical situations while analyzing business performance.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Strategy design and development – Support the development of long term omni-channel strategies. Draw on market research to bring forward trends and industry best practices to develop recommendations. Synthesize business objectives and current operating model strengths and weaknesses to drive change.

• Strategic problem solving – Frame complex problems to be addressed, identify and execute required analysis, and synthesize key findings to help the teams reach decisions. Perform deep dives of Banking Centre Strategy and map the value chain and opportunities in a story telling approach.

• Presentation and analysis – Develop and prepare executive presentation materials, conduct analysis on project benefits and trade-offs and ad-hoc requests including leading and developing strategic business and financial analysis, insights and recommendations, leveraging tools such as Excel and PowerPoint to translate analysis into executive-ready narratives, and collaborating with key stakeholders, including Analytics and Finance partners. 

• Consulting – Foster collaborative relationships with internal stakeholders and peers. Provide value-added advisory support on strategic direction and best practices.  Participate and support in-flight projects to ensure that the strategic vision and benefits are realized.  Stay connected with the client journey and engage with our frontline partners regularly to understand the current strengths and challenges.

Who you are

• You have a degree in Business or Finance/Economics.

• You can demonstrate highly developed knowledge of strategic planning principles sufficient to identify and develop initiatives. You have a strong understanding of Personal & Business Banking and sufficient technical and analytical fluency in order to deal with complex problems independently

• You have experience interpreting performance metrics, business models, or scenario-based analysis, including working confidently in Excel and developing clear, compelling materials in PowerPoint for senior audiences. Experience with analytical or statistical tools is considered an asset. 

• You are a problem solver.  You have creative problem-solving skills sufficient to resolve or identify innovative alternatives or opportunities where established procedures for problems sometimes do not exist.

• You deliver with urgency. You have the ability to manage multiple concurrent objectives, projects, groups or activities.  Effective judgment in prioritizing and time allocation

• You are detail oriented. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• Your influence makes an impact. You know that relationships and networks are essential to success. You have well-developed presentation skills, highly developed writing skills, and influential skills sufficient to accomplish "significant" promotion & negotiation on CIBC’s behalf and to convince others of the value of preferred options or alternatives in situations where distinct differences of opinion or approach exist.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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