Consultant, Business Systems Analysis

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Enterprise Solution Design team is at the heart of CIBC's technology strategy, partnering across the organization to deliver innovative, scalable infrastructure solutions. As a Consultant, Business Systems Analysis, you'll collaborate closely with Solution Directors, Solution Owners and Designers, Application Developers, Flow Managers, external vendors, Intake Managers, Project Managers, and Application Development partners to gather business and technical requirements and support solution delivery. You'll design and document comprehensive infrastructure solutions, prepare accurate costing estimates, and manage solution development through agile sprints. You'll also play a key role in driving intake refinement through to approval, ensuring requirements, documentation, and solutioning remain aligned with agile practices. In this role, you'll support reporting, troubleshooting, vendor coordination, and cloud-related solutioning to help deliver strong business outcomes.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Requirements Gathering and Solutioning - Collaborate with Solution Directors, Solution Owners and Designers, Application Developers, and Application Development partners to gather business and technical requirements and document comprehensive infrastructure and cloud solutions aligned to business needs.

• Agile Delivery - Manage solution development through individual sprints, ensuring requirements, documentation, and solutioning are aligned with agile practices, delivery timelines, and business priorities. Support agile ceremonies and contribute to effective flow management across initiatives.

• Intake and Workflow Management - Track and manage intake refinement through to approval using ServiceNow Demand Management tools, Jira, Confluence, and Virtual Task Boards, ensuring accuracy, transparency, and stakeholder alignment at every stage.

• Costing and Reporting - Apply a strong understanding of costing methodologies to develop cost calculators and prepare accurate project budget estimates for solution packages. Create and maintain reporting and dashboards using Power BI and Tableau to support decision-making and communicate progress.

• Quality Assurance and Troubleshooting - Design and execute test cases to validate solution quality, troubleshoot issues, and communicate findings and recommendations clearly to relevant stakeholders.

• Vendor and Cross-Functional Collaboration - Build strong relationships with external vendors and work effectively with Flow Managers, Intake Managers, Project Managers, and cross-functional teams to support project delivery, remove blockers, and drive successful outcomes.

• Cloud and Process Innovation - Contribute to solutioning with knowledge of cloud infrastructure, including Microsoft Azure and Amazon Web Services (AWS). Use AI tools to enhance process efficiency, improve team productivity, and support continuous improvement.

Who you are

• You have strong relevant experience. You hold a degree or diploma in Computer Science, Business, or a related field, and bring at least five years of experience in business systems analysis, including leading projects and supporting solution design in complex environments.

• You're experienced with core tools and platforms. You have at least five years of hands-on experience with ServiceNow, Jira, and Confluence, and you're confident using these tools to support intake management, documentation, workflow tracking, and delivery coordination.

• You're an agile practitioner. You bring at least five years of experience working in agile environments, including Agile Flow Management, Agile Project Management, and sprint-based delivery. Agile certifications, including Project Management Professional (PMP) and PMI Agile Certified Practitioner (PMI-ACP), are considered assets.

• You understand reporting and analysis. You have experience creating meaningful reports and dashboards using Power BI and Tableau, and you're comfortable turning data into clear, actionable insights for stakeholders.

• You're technically versatile. You have knowledge of cloud infrastructure and familiarity with Microsoft Azure and Amazon Web Services (AWS), along with experience in troubleshooting and supporting solution quality through testing and issue resolution.

• You're a collaborator. You have proven experience working across cross-functional teams and managing vendor relationships to support shared goals, strong execution, and successful delivery.

• You're curious about innovation. You have familiarity using AI tools to improve efficiency, strengthen team productivity, and support better ways of working.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-07-10

Job Location

Toronto-81 Bay, 32nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Accountability, Agile Methodology, Agile Project Delivery, Agile Project Management, Agile Projects, Agile Thinking, Business Requirements Analysis, Business Solutions, Business Systems, Business Systems Analysis, Collaboration, Communication, Critical Thinking, Documentations, Domain Knowledge, Enterprise Solution Design, Operational Efficiency, Problem Solving, Process Design, Project Budgeting, Project Delivery, Project Documentation, Python (Programming Language), Relationship Building {+ 8 more}