Consultant, Business Systems Analysis

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join CIBC’s Platform Health & Adoption team, taking a lead role in supporting and optimizing Banking Centre applications. As a Business Systems Consultant (BSC), you will lead complex projects to design strategic solutions aligned to CIBC’s enterprise architecture roadmap. Act as a subject matter expert in both business and technology, with a strong focus on supporting Production Escalations from multiple sources and optimizing operational processes. Collaborate with stakeholders and other lines of business to investigate, resolve, and prevent production issues, while continuously identifying efficiencies in current workflows. Leverage your expertise in SQL to draft queries and extract data, supporting platform health monitoring and reporting. Utilize AI tools to drive automation and process optimization, and champion the adoption of innovative technologies to enhance application performance and stability. Partner with business and technology teams to improve the user experience for Banking Centre applications and ensure the highest standards of platform health.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Production escalation & application support - Act as the primary point of contact for production escalations related to Banking Centre applications, ensuring timely investigation, resolution, and communication. Collaborate with business partners, production support, and vendors to address and resolve escalated issues, identifying root causes and implementing preventative measures. Perform routine health checks and leverage SQL to pull and analyze data, supporting platform health assessments and proactive issue detection. Lead and support the deployment, validation, acceptance, and ongoing operations of frontline applications.

• Strategic process optimization - Identify, recommend, and implement process improvements to optimize the way we work, with a focus on automation, efficiency, and scalability. Apply strategic thinking to streamline workflows and enhance production support models. Utilize AI tools and automation solutions to drive continuous improvement in monitoring, alerting, and remediation processes.

• Project leadership - Lead end-to-end project implementation, providing subject matter expertise and mentoring to team members. Foster a collaborative environment, supporting technology and project professionals in resolving operational and process challenges.

• Performance monitoring & reporting - Build, monitor, and report on alerting and performance processes, leveraging data to inform decision-making and drive platform health improvements. Assist in developing and optimizing policies for deployment, automation, and environment management, including preventative, detective, and remedial controls.

Who you are

• You have 2 to 5 years of work experience in application operations within a financial institution, with a demonstrated ability to think strategically and identify process efficiencies.

• You excel at managing and resolving production escalations, with a proven track record of optimizing support processes and improving system stability. You are experienced in drafting SQL queries to extract and analyze data, supporting platform health and operational reporting.

• You have hands-on experience with AI tools and automation technologies, and a history of driving optimization through innovative solutions.

• You put clients first, engaging with purpose to deliver the right solutions and enhance user experiences.

• You value teamwork, inspire others by sharing expertise, and know that relationships and networks are key to success.

• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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