At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
As a Community Manager, Digital, you will be part of a team dedicated to building community and advocacy for some of the world’s biggest and most recognizable brands. Our mission is to create a vibrant ecosystem where customers feel connected and empowered on their Braze journey. Together, we are building a movement that transforms how our customers connect with each other, engage with us, and forge lasting relationships with their audiences, one relationship at a time. This position serves all regions and focuses primarily on engagement and operations for our in-person and digital community programs.
Responsibilities:
As the Community Manager, Digital, you will:
- Own strategy and execution for our digital community, Braze Bonfire
- Be an expert in our community tools and platform, developing the operations and implementation strategy, and collaborating with our developer team on improvements and customizations, and managing the vendor relationship with our platform provider
- Moderate community discussions while maintaining a consistent brand voice across online interactions
- Build and execute on a plan to reward, recognize, and elevate people engaging consistently in the community
- Create and manage an internal community content calendar, including:
- Online community announcements
- Requests from other teams
- Monthly Bonfire Ask Me Anything sessions
- A monthly Community and Learning newsletter
- Develop and implement a strategy to define, discover, and re-engage inactive members in the community
- Implement process for metrics and tracking across all programs, including dashboards
- Track and analyze community insights and identify trending topics to enhance engagement activities
- Identify opportunities to work cross-functionally, engaging other teams to participate in beneficial community programs
- Assist in conducting research to improve community quality and outcomes
- Support the strategy and execution of community activations at global events, including our annual customer conference Forge
WHO YOU ARE
- You are a proactive self-starter who thrives in dynamic, fast-paced environments
- You adapt easily to changing team priorities and enjoy collaborating and brainstorming with others
- Strong understanding of how to build and nurture customer communities
- You prioritize the customer experience in all your endeavors
- You possess strong communication skills, particularly in writing, and can present information in a well-organized and structured manner
- You excel at building connections, both within the organization and with external partners, and are enthusiastic about facilitating relationships
- You have a strong track record with community platforms and systems
- You demonstrate high levels of empathy and are committed to addressing customer challenges with innovative solutions
- You quickly adapt to new technologies and software, bringing over five years of experience with online community management
- You’re enthusiastic about working with marketers
- Bonus: you’ve used Braze before
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $101,600 and $112,900/year with an expected On Target Earnings (OTE) between $112,900 and $125,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights..jpg)
