Supports internal, external, and crisis communications by developing plans, messaging, and content across email, newsletters, intranet, websites, and social media. Advises leaders and business partners, translates complex information into clear messages, coordinates creative reviews and approvals, and ensures communications meet brand, accessibility, quality, and translation standards. Uses performance data to improve communications tools and processes.
Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry. We do this by focusing on our corporate values of Collaboration, Adaptability, Integrity, and Respect.
In this role, you will…
- Develop communications plans, messaging and materials that support business priorities and engage internal and external audiences.
- Advise leaders and business partners on communications objectives, audiences, messaging, timing, tone, channels and risks.
- Write, edit and proofread clear, engaging content for various platforms including email, newsletters, intranet posts, website copy and social media posts, using plain language to simplify complex information.
- Partner with leaders, subject matter experts and creative teams to develop accessible, visually effective communications and coordinate reviews, approvals and timelines.
- Prepare, test and distribute communications that meet brand, accessibility, quality and translation requirements, including communications for incidents, and business continuity events.
- Use data and performance insights to assess communications effectiveness and improve tools, templates, processes and practices.
Why you are the person we’re looking for…
You’ve demonstrated the ability to do the following, gained through education and/or experience:
- Experience developing and executing communications plans and materials for B2B, external, internal and issues-related communications in a corporate environment.
- Ability to translate business strategies, complex information, and key initiatives into clear, compelling messages for different audiences.
- Strong writing, editing, and storytelling skills, including creating content for multiple channels and writing in a leadership voice.
- Knowledge of communications and marketing best practices, including brand standards, tone of voice and audience segmentation.
- Strong research, problem-solving, and creative-thinking skills, with the ability to develop new ideas and recommend practical solutions.
- Proficiency in communications and digital tools, including Microsoft Office, SharePoint, Adobe Creative Cloud, and CRM marketing platforms.
- Strong interpersonal and organizational skills, with the ability to build stakeholder relationships, manage competing priorities and tight deadlines, maintain accuracy, and exercise discretion with sensitive information.
The following is not required but will be a bonus:
- Knowledge and/or experience in the technology services and/or financial services industry is an asset.
- Experience in writing for media and managing media monitoring platforms is an asset.
- Ability to read and edit written French is an asset.
Target total compensation including bonus: $80,500 – $97,750 per year
(starting base salary of $70,000 – $85,000)
AI Statement
- Fundserv leverages the use of artificial intelligence (AI) to support our recruitment process through assistance with initial resume screening. However, AI is not used to make final assessment, selection, or hiring decisions, and the hiring team maintains oversight over the end-to-end recruitment process.
This job posting is for an existing vacancy.
Fundserv's total compensation package includes a competitive performance pay program, employer-paid group benefits, an RRSP matching program, and more.
We recognize that there are different paths to gaining skills, so if you have diverse experience which doesn’t match the criteria exactly but you think you would be great in this role, we invite you to apply!
Why Work Here
Our Benefits and Perks
We’ve consistently been recognized as a GTA Top Employer and a Canada Top Small & Medium Employer. Below are some of the reasons why:
- Employer-paid premiums for group health plan, including a Healthcare Spending Account
- Up to $2,000 per year for mental health practitioners and corporate-wide mental health days per year
- Wellness benefit for gym memberships, workout equipment, meditation and wellness apps, and more!
- RRSP matching program
- $500 one-time stipend for home office equipment and monthly home-internet subsidy
- Access to tools like LinkedIn Learning and Pluralsight and additional training opportunities
- EI top-up programs for maternity and parental leave, family medical, and family caregiver leave
- Ability to work out of province for 20 days after 2 years of employment
Our Hybrid Work Policy
We recognize the importance of flexibility and work-life balance, and as such our hybrid model is purpose-led – we come in for a reason, not to fill a quota.
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