HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Commercial Project Manager is responsible for leading and executing on HHAeXchange product implementations with the goal of driving client engagement and ensuring customer success. This position will serve as our customers' primary contact, trusted advisor, and senior resource throughout their implementation process.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Lead new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities with the goal of getting customers up and running quickly and effectively.
- Build strong relationships with customers, serving as a leader and trusted advisor to develop a deep understanding of their needs to ensure successful configuration and to drive product utilization.
- Coordinate product training and configuration sessions for customers.
- Ascertain customer business and system needs to make tactical planning recommendations.
- Establish project teams and develop and execute project plans with the goal of ensuring maximum customer success.
- Complete administrative responsibilities such as Salesforce documentation and follow implementation standard best practices.
- Proactively mitigate client risk and complete timely escalations to ensure revenue retention.
- Act as a liaison between client and internal product and technical teams to communicate customer feedback and resolve system and configuration issues.
- Reduce implementation duration by participating and implementing key process improvement initiatives.
- Garner greater understanding of HHAeXchange’s software applications and business solutions.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel.
Required Education, Experience, Certifications and Skills
- Bachelor’s degree required
- 5+ years of experience within project management, preferably in software implementation in a client-facing capacity
- Strong knowledge of the healthcare industry
- Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
- Working experience with MS Project or similar project management tool
- Excellent team leadership skills and the ability to prioritize/self-direct as needed
- Proven track record of delivering projects on time and within agreed upon scope
- Ability to work on a team and lead others as required to complete projects
- Excellent verbal, written and interpersonal communication skills
- Must be a quick study and have the ability to work under minimal supervision
- Ability to travel to customer sites to deliver on-site services if required
- Strong project management skills and ability to prioritize activities
- Ability to build strong relationships with customers and internal team members
- Highly engaging and collaborative style in working cross-functionally
- Demonstrates excellent communication, listening, and decision-making skills
- Strong understanding of customer and market dynamics and requirements
- Quick learner who thrives in a dynamic and fast-paced environment
- Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)
- PMP certification preferred
The base salary range for this US-based, full-time, and exempt position is $75,000-$95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
