Commercial Mortgage Coordinator, Portfolio Management

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

As part of a growing and dynamic Commercial Portfolio Management team, the Commercial Mortgage Coordinator is responsible for maintaining and updating management and portfolio pipeline reports as well as assisting team members with the day-to-day administration and management of the CFG book of loans. Duties include assisting Account Managers, Associate, and Analysts in communicating with clients regarding status of mortgages, coordinating the collection of documents required to complete renewals, modifications, annual reviews, etc., and administering renewals/modifications/annual reviews on PPlus. The Commercial Mortgage Coordinator will also help to ensure that files are AML (Anti-Money Laundering) compliant.

The core parts of your role would be to:

• On a daily basis, the incumbent will work closely with the Account Managers in the administration of the loan book. The incumbent will be required to generate pricing quotes, request due diligence materials, and assist in the review of same. The incumbent may assist with the follow up for any outstanding conditions precedent to renewal/annual review, including AML documentation review, and follow up for mortgage payouts for those accounts that are not being renewed (30%).
• On a daily basis, the incumbent is responsible for processing all mortgage renewals, extensions, annual review, and other loan detail changes on PPlus. The incumbent will assist with the tracking of conditions precedent to renewals and will work with team members to ensure AML guidelines are being met. The incumbent will ensure that all conditions are signed off by the underwriter or appropriate approval authority prior to administering a renewal/extension/annual review on PPlus (25%).
• On a daily basis, the incumbent will be responsible for updating renewal/annual review pipeline reports. The incumbent will be responsible for the preparation of specific departmental management reports that will be relied upon by Management (20%).
• The incumbent will be responsible to manage his/her workflow in order to meet all deadlines (15%).
• On a daily basis, the incumbent will communicate with internal contacts (managers, administrators, account managers and originators) and external contacts (clients, Partners, etc.) to ensure transactions are processed in a timely and efficient manner in order to deliver superior customer service (10%).

Let's Talk About You!

• OSSD diploma
• Post-secondary education is considered an asset
• 1-3 years of Commercial mortgage administration and credit experience is a definite asset
• Extensive working knowledge of MS Office (Word, Excel, Outlook, PowerPoint), Cyber Query and PPlus
• Ability to summarize/analyze raw data using excel (including VLOOKUPs, macros, pivot tables, and graphs) to generate clear and concise ad hoc reports for management use is a must
• Excellent attention to detail
• Highly developed verbal and written communication skills with the ability to respond in a clear, concise, and professional manner
• Works well under pressure
• Excellent communication skills
• Excellent written skills
• Team player

Job Complexities / Thinking Challenges:

• The position requires the incumbent to be a self-starter and make sound decisions as quickly and efficiently as possible.
• The incumbent must understand “AML” guidelines in order to proactively resolve issues that may arise prior to renewal. Commercial mortgages can be complex in nature, requiring in depth reviews of documentation.
• Understanding company guidelines and policies is critical with assisting the department in making sound lending decisions.
• Independent analysis/transforming of raw data into clear, actionable reports using advanced Excel techniques support management decisions will be required.

#LI-Hybrid

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!