The Account Assistant supports senior brokers with servicing complex commercial marine accounts, managing documentation, invoicing, and client communication, while ensuring compliance and accurate processing of policy changes.
About The Role
We’re seeking an organized and client-focused Account Assistant within the Complex Risk Unit. This role supports senior brokers and account managers in servicing complex commercial marine accounts, helping ensure the accurate and timely handling of insurance documentation, invoicing, and client communication.
What You’ll Do
- Provide prompt, professional support to clients and internal stakeholders, responding to inquiries and processing routine service requests
- Prepare client-facing documents such as certificates of insurance, binders, letters, policy summaries, and renewal packages
- Accurately process policy changes, endorsements, and invoices using HUB’s broker management systems (e.g., EPIC)
- Assist with compiling submission materials for underwriters and tracking outstanding information
- Maintain electronic file documentation and follow HUB’s compliance and file management standards
- Monitor and support collections by following up on outstanding premium balances and reviewing accounts receivable reports
- Help track and maintain expiry dates, abeyances, and documentation for renewals and endorsements
- Perform administrative tasks including data entry, internet research, and responding to third-party requests as needed
- Support the senior Marine & Cargo team with ad hoc project work, reports, and client presentations
What You’ll Need for Success
- RIBO license (or willingness to obtain within three months)
- 1–2 years of experience in commercial insurance (marine experience is a plus but not required)
- Strong attention to detail with excellent organizational and time management skills
- Effective written and verbal communication skills
- Ability to handle a high volume of work with accuracy and responsiveness
- Familiarity with invoicing, certificate issuance, and policy documentation processes
- Comfortable working independently and as part of a fast-paced team
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with EPIC or other broker systems is an asset
- A strong desire to learn about marine & cargo insurance and grow within a specialty line
Elevate Your Career with HUB International
Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.
Your Advancement and Well-being: Our Priority
At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:
- Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
- Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
- Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
- Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding
Service: Our Ethos
At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.
If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are..
The expected salary range for this position is $44,000 to $60,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Top Skills
Epic
MS Office
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