Who We Are:
Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
Who You Will Work With:
The vacant CMDB Lead will report directly into the Leader, BISO & IT Compliance Management. The CMDB/Asset Management, Lead will have responsibilities in building and executing CMDB Strategy for Interac’s enterprise, through the compliance to processes, procedures, and policies, aligned with ServiceNow CSDM framework, ITIL framework and ISO/IEC compliance standards. This role will administer, manage and carry out all aspects of the CMDB process ensuring the integrity, confidentiality, and availability of Interac’s CMDB/CSDM as it relates to hardware and software IT assets.
What You Will Do:
Define CMDB scope and objectives aligning with value driven Interac Products & Services
Design and implement the CMDB Structure and Processes
Manage the CMDB Operations including recording/maintaining configuration items (CIs) within scope, CMDB/CSDM lifecycle, including CI relationship mappings
Provide training and continuous support to CMDB users
Ensure the Integrity of and 360-degree coverage of Interac’s CMDB/CSDM
Perform configuration audits, remediation and assist the various IT Service Management (ITSM) Process Manager with audits and report generation
Promote CMDB as a single source of truth for ITSM Processes and IT Operations
Provide direction to the CMDB team for all aspects of CMDB Operations
Provide Technical leadership in building ServiceNow based solution for discovering, managing CIs including building Service maps
Develop clear and concise documentation regarding the Discovery Process and Schedules updating as needed.
Be an active stakeholder in Interac’s adjacent ITIL practices; Incident, Problem, Change, Documentation, BISO
Be an active stakeholder in Interac’s vendor, risk, and vulnerability management practices
What You bring:
10+ years experience in Information Technology including building and managing discovery and service mapping solution on ServiceNow platform
ServiceNow certification- CSA, CIS, Discovery fundamental would be an asset
ITIL 4 certification an asset.
Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering or equivalent.
Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering would be an asset.
Experience with Asset and Configuration Management processes, procedures and Service Management processes.
Hands on experience with Asset / CMDB tools
Experience identifying, investigating, and resolving Discovery issues with working knowledge of Cloud or on-prem infrastructure i.e. AWS, Azure, VMware, UNIX, Windows, and various network infrastructure
In-depth knowledge of networking, including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, network devices, and virtualization environments configurations, i.e., Hyper-V, VMware.
In-depth knowledge of the ServiceNow reconciliation process and identifying the frameworks related to ServiceNow mapping.
In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.
In Depth knowledge of ServiceNow Common Services Data Model.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
What We’re Offering:
The hiring range for this position is $125,000 to $135,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact
Why Join Us?
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:
Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.
Additional Pre-Employment Requirements:
To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
Equal Opportunity Employer
Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.
Top Skills
Interac (interac.ca) Toronto, Ontario, CAN Office
200 Bay Street, Suite 2400, , Toronto, Ontario , Canada, M5J 2J1
