Provides first-line support for managed cloud hosting and infrastructure environments. Responsibilities include triaging and resolving support tickets, monitoring uptime and backup jobs, escalating infrastructure incidents to DevOps with clear documentation, and maintaining runbooks for recurring support scenarios.
Job Description
First line of defense for hosting and infrastructure support tickets across Swift Tech Co.'s managed client environments, uptime, backups, and the 2am page that shouldn't have needed to happen.
Responsibilities
- Triage and resolve hosting/infrastructure support tickets
- Monitor uptime and backup jobs across managed client environments
- Escalate infrastructure incidents to the DevOps team with a clear writeup
- Maintain runbooks for common support scenarios
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