POSITION OVERVIEW
We are looking for a talented ARRT certified Clinical Applications Specialist, with experience in MR and CT scanning and post-processing, to join our team at Canon Medical! As a Clinical Application Specialist you will have to the opportunity to travel to customer sites and provide world-class customer education for user training and application follow-ups. You will also provide internal clinical support across several departments, including marketing, product management, and engineering.
RESPONSIBILITIES
- Deliver product and platform partner solution education to our clinical client base (e.g.: physicians, technologists, administrators, managers).
- Educate distributors about CMI products and solutions.
- Identify customers with educational needs and independently reach out to schedule application training.
- Conduct a needs analysis to determine training needs, workflow knowledge and desired system operation to optimize the software utilization within the customer’s organization.
- Work with corporate tracking systems to update customer education information.
- Partner with internal stakeholders and liaise with subject matter experts regarding instructional design training needs and delivery methods; assist in development of new education curricula.
- Document training results and compose trip reports to record critical notes, customer feedback, and identified successes.
- Develop and maintain customer relationships.
- Maintain and improve existing product and training documentation.
- Provide feedback on items that could be considered to increase customer confidence and acceptance, including improvements to training materials.
- Connect the customer to others in CMI might provide services such as: webinars, upcoming events and trainings, additional products, etc.
- Educate and train internal staff on products, user workflows, and clinical features.
- Assist in use case testing, as requested.
- Maintain thorough knowledge of product functionality and the ability to master product competencies
- Mastery of instructor soft skills to engage learners and maximize education outcomes.
- Provide appropriate messaging to customers regarding product functionality, roadmap and intended use.
- Keep current on new technology and attend industry-related seminars and conferences.
QUALIFICATIONS & OTHER REQUIREMENTS
Required:
- Associates Degree
- ARRT certification
- 3 + years’ clinical experience in CT or MRI
- Post processing experience (MR, MR Neuro, Breast, Prostate)
- Ability to be flexible and accommodate the schedules of physicians and technologists is required
- Ability to gain proper vendor credentialing to gain on-site access to hospitals, healthcare systems, or other client sites
- Ability to travel up to 75% (including overnight), work outside of normal business hours, be flexible with scheduling, and travel on short notice as needed.
Preferred:
- Bachelor’s Degree
- CT, MR, and Nuclear medicine experience
- Instructor experience in MR, CT, advanced visualization
- Ultrasound and/or echocardiography experience
- IT/PACS experience
PHYSICAL REQUIREMENTS
Must be able to fulfill physical expectations related to travel and be able to stand, walk and lift up to 25 pounds. May have prolonged periods of sitting at a desk or working on a computer.
The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
JOB COMPETENCIES
- Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
- Problem Solving - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
- Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
- Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
COMPANY OVERVIEW
At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.
Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team’s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you!
COMPANY VALUES
Unity, Courage, Tenacity, Teamwork, and Excellence
WHAT WE OFFER YOU
Canon Medical Informatics offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you’ll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn’t sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. Our team loves what we do and has fun doing it together. We look forward to receiving an application from you.
Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
