Merchant Success Manager

We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader.

Aftersell by Rokt enables SMB companies to unlock real-time relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions connecting 400 million customers across the world’s leading companies. In January 2025, Rokt’s valuation increased to $3.5 billion USD, allowing us to expand rapidly. In February 2024, Aftersell was acquired by Rokt.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Merchant Success Manager.  

Target total compensation ranges from $77,000 - $128,000 CAD, including a fixed annual salary of $60,000 - $90,000 CAD, a target commission of $5,000 to $17,500 CAD, an employee equity plan grant, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role: 

We’re building a world-class team to match our ambition, and we're looking for a Merchant Success Manager who’s as obsessed with customer outcomes as they are with scale and innovation. You’ll be a trusted advisor to our merchants, a key player in product expansion, and a hands-on contributor to building processes that allow the team to move faster and deliver more impact.

If you thrive in high-growth, fast-paced environments, love working cross-functionally, and get excited about using AI, data, and creativity to drive real results—this is your chance to shape something big.

Requirements

What You’ll Do

• Own a book of business: Build and nurture deep, consultative relationships with Shopify merchants, guiding them through onboarding, product adoption, and long-term success with Aftersell.
• Drive product expansion: Partner with merchants to uncover growth opportunities, increase feature utilization, and deliver measurable ROI. You’ll help scale new feature rollouts and proactively identify upsell moments.
• Unblock & optimize: Spot inefficiencies in the Merchant Success workflow and own the solution. You'll work with the team to build processes, playbooks, and automation that allow us to move faster—without sacrificing quality.
• Use AI to move fast: Integrate AI tools into your daily workflow to drive productivity, uncover insights, and deliver a more personalized merchant experience.
• Collaborate cross-functionally: Act as the voice of the customer, working closely with Sales, Partnerships, CS, Product, and Engineering to influence roadmaps, prioritize improvements, and deliver merchant-led innovation.
• Experiment, test, learn: You’ll use data to back your decisions, test new approaches, and constantly look for ways to drive better outcomes—whether that’s merchant satisfaction, retention, or revenue expansion.

Who You Are

• Builder mindset—you take initiative, love fixing broken things, and thrive when given autonomy and ownership.
• Passionate about customer success, growth, and product adoption—you think in terms of outcomes, not tasks.
• Energized by fast-moving, high-growth environments where no two days look the same.
• Strong communicator: you can communicate clearly and effectively with both technical and non-technical audiences—whether it’s a solo founder or a Shopify Plus enterprise team.
• Love learning and experimenting with new tools, AI workflows, or automations to work smarter.
• Have a strong bias for action—you don’t just identify opportunities, you execute on them.

Benefits

Why Join AfterSell by Rokt:

• Make a real impact: Your work will directly drive merchant success and influence how our team operates. You'll see your ideas shipped—fast
• Collaborative, low-ego culture: We work together to solve tough problems, celebrate wins as a team, and support each other at every step.
• Career growth: There’s ample room to take on more responsibility and advance quickly. Prove yourself by growing key accounts and you can fast-track into leadership roles..
• Frontline of Innovation: Be at the forefront of applying AI. You’ll have access to a platform that’s constantly evolving with new features, keeping your skills sharp and your ideas flowing.
• Growth & Rewards: Enjoy a transparent career path and ongoing development opportunities (training, mentorship) to continually level up. On top of that, benefit from Aftersell by Rokt’s perks – including equity ownership, fun team events, and an inclusive environment where you can be yourself.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• All employees have access to our LevelUp! program, providing opportunities for coaching, courses, and training to support career growth and development.
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo, Calgary, and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.

Note: The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps.