The Client Services Consultant manages client relationships, ensures customer satisfaction, leads projects, and assists clients with problem resolution while collaborating with internal teams.
Description and Requirements
Role Value Proposition:
Provides administrative/customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction.
Key Responsibilities:
Overall accountability for the day-to-day administration of multiple clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
Provides exceptional customer service to ongoing customer delivery and client satisfaction.
Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
Maintains awareness and knowledge of MetLife's and competitors' products and trends.
Performs other duties as assigned or required.
Essential Business Experience and Technical Skills:
2-4+ years of experience
Excellent organizational, interpersonal, and communication skills, both written and verbal.
Strong Powerpoint skills and comfort in presenting to groups
Ability to work autonomously and manage time efficiently to meet client deadlines.
Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
High school diploma required, Bachelors preferred
Preferred
Insurance industry experience preferred but not required
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $60,900 - $75,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$60,900 - $75,000
#BI-Hybrid
Role Value Proposition:
Provides administrative/customer service to very large group insurance clients and works with account team to manage customer relationships and satisfaction.
Key Responsibilities:
Overall accountability for the day-to-day administration of multiple clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
Provides exceptional customer service to ongoing customer delivery and client satisfaction.
Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
Maintains awareness and knowledge of MetLife's and competitors' products and trends.
Performs other duties as assigned or required.
Essential Business Experience and Technical Skills:
2-4+ years of experience
Excellent organizational, interpersonal, and communication skills, both written and verbal.
Strong Powerpoint skills and comfort in presenting to groups
Ability to work autonomously and manage time efficiently to meet client deadlines.
Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
High school diploma required, Bachelors preferred
Preferred
Insurance industry experience preferred but not required
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $60,900 - $75,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$60,900 - $75,000
#BI-Hybrid
Top Skills
PowerPoint
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