The Client Services Analyst role involves liaising with customers, generating reports, managing inquiries, ensuring customer satisfaction, and analyzing engagements for improvements.
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ and NEIS, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.
Paragon is seeking a Client Services Analyst as we continue to grow our team!
Job Description:
Paragon is seeking a Client Services Analyst as we continue to grow our team!
Job Description:
- Liaison between the customer and Paragon Asset Recovery
- Point of contact for customer inquiries and requests
- Generate management reports
- Address requests from internal departments
- Perform work on customer engagements to ensure their successful completion:
- Deliver on what has been promised to the customer
- Meet customer needs to ensure customer satisfaction
- Perform periodic analysis of the customers or engagements to:
- Identify issues, solve problems, and recommend solutions
- Identify opportunities for efficiencies or enhancements
- Perform special projects as assigned by account leaders or others within the organization
- Maintain flexibility with job assignment with ability to assist in other departments as needed
- Perform other duties as assigned
- Professional training or Bachelor’s degree (BA/BS) from four-year college in a business field
- Experience with customer service or project management related experience
- Self-motivated team player who can produce results independently
- Excellent organization, prioritization and time management skills
- Ability to meet deadlines and work in a fast-paced environment
- Ability to solve problems and think creatively
- Excellent written communication skills
- Ability to successfully multi-task across many accounts
- Accuracy, thoroughness, and strong attention to detail
- Advanced knowledge of MS Office suite of products
- Knowledge/use of SQL, PowerBI, Prezi encouraged, but not required
- Salary is $60,000 per year
- Premium Health Coverage, Minus the Cost: Comprehensive Medical, Dental, Vision, and Supplemental insurance with minimal out-of-pocket employee premiums.
- Time to Recharge: Enjoy a generous 18 days of PTO from year one, plus 9 paid holidays to ensure you stay refreshed.
- Invested in Your Future: Secure your tomorrow with our 401(k) plan, featuring a competitive company match to help your savings grow faster.
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