Job Description
Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?
As a Client Service Analyst within the Payments Client Service team for Latin America, you will play a crucial role in assisting top-tier clients with their Cash Management needs. You will work closely with major Latin American corporations and financial institutions, providing strategic advice, managing risk, and extending liquidity in global markets. Your role will be pivotal in ensuring client satisfaction and supporting the team in delivering exceptional service.
Job Responsibilities:
- Act as a support point for resolving service issues and liaise with bank partners to manage these issues.
- Support proactive client engagement by assessing progress, client satisfaction, and identifying potential service impediments.
- Help identify product/service gaps and development opportunities, leveraging Treasury Services Payments product capabilities.
- Collaborate with the Sales team to support the development of annual client-specific service strategy reviews.
- Utilize TS Payments product knowledge to assist in recommending product enhancements and service delivery plans.
- Communicate complex ideas and client issues clearly and support the team in delivering timely solutions.
- Ensure adherence to risk policies/practices and assist in educating clients on new legal, regulatory, and cyber changes.
Required Qualifications, Capabilities, and Skills:
- Minimum of 1 year of relevant industry and/or functional experience or a Business College degree with a basic understanding of Treasury Services Payments product sets.
- Ability to build working relationships with customers and internal partners. Possess basic negotiation and consultative skills, and communicate effectively with internal/external clients.
- Use technical knowledge to support value-added solutions for clients and partners. Assist in client product utilization to meet business objectives. Basic problem-solving skills and root cause analysis. Creative thinker.
- Ability to present oral and written communication in an organized, clear manner. Proficient in Microsoft Office Suite.
- Manage time effectively in a fast-paced environment; demonstrate ability to balance competing priorities and deliver on commitments.
- Apply sound judgment during decision-making processes; evaluate risk factors. Basic understanding of financial exposure and operational risk related to transactions associated with bank products and services.
Preferred Qualifications, Capabilities, and Skills:
- Cash Management Banking knowledge is a plus.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
