Client Revenue Analyst

Accountabilities:

• Processing Client Remittances within the established SLA’s while maintaining a high quality standard
•  Ensuring resident bills are accurate and generated in accordance to the established bill cycles
• Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
• Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions
•  Client facing to help educate and resolve client reconciliations requests or billing investigations from clients.
• Working with external clients including Property Owners/Mangers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
•  Making recommendations, executing and testing changes, improvements and controls to the Billing & Settlements processes
•  Handling client escalations while proactively seeking ways to help improve NPS.
• Performing other duties in the Billing department as assigned.
• Canceling and re-billing corrections
• Completing move in and move out field activities in the Billing system when required. Ensuring resident data is flowing from the Property management system
•  Processing payments, adjustments, deposits and any exceptions in a timely and accurate manner.
•  Managing and updating rates for the assigned buildings
•  Provide tailored reports for the client when requested
•  Act as client Advocate with other departments
•  Participate in special projects and initiatives as assigned
•  Create and deliver a high volume of accurate and on-time monthly invoices to our submetering clients.
• Maintain detailed and accurate records of billing activities
•  Ensure timely resolution of all inquires

Qualifications:

• Ability to manage conflict
• University Degree or Business Administration Certificate or related equivalent experience
• Minimum 3 year experience in Billing Operations
• Utility, Telecom Industry Experience is an asset
• Detail oriented, analytical and inquisitive
• Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
• Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly-changing environment.
• Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
• Must be flexible to work on multiple tasks while working with challenging deadlines.
• Ability to build effective relationships with clients and internal staff
• Strong critical thinking, decision making and analytical skills
• Excellent written and verbal skills