Job Summary:
JOB DESCRIPTION- Client Operations Intern
Location: Toronto, ON
Division: Ticketmaster NA – Support & Operations
Line Manager: Regional Area Manager
Contract Terms: Term of 13-weeks and working 37.5 hours per week
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.
THE JOB
Ticketmaster’s Field Support Operations team is in search of a highly motivated, organized and most importantly, enthusiastic student who is interested in interning within the heart of the live entertainment industry and being exposed to clients as varied as concerts, professional sports teams, university athletics, and performing arts.
As a Ticketmaster Client Operations intern, you can expect to develop operational and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry. This internship is on the client support team within Ticketmaster, and will be focused primarily on the day to day operational support aspects of our wide client base. As part of the team, our goal is to ensure quality support, product adoption and results for our clients.
WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES
BUSINESS MANAGEMENT
- Develop a client centric mentality.
- Exposure to Salesforce CRM platform.
- Exposure to client satisfaction and corporate metrics.
- Understand ethics, compliance, and business conduct pertaining to the industry.
- Understand time management requirements when working with individuals or clients/teams.
- Understand how large companies function and communicate.
- Insight into budgeting in regards to overtime and Travel/Entertainment.
- Learning new Ticketmaster Product and learning from the staff in product adoption and training.
- Monitor key product usage to assist in creation of area best practices.
- Shadow and assist at a client box office to understand the inner operations of a venue.
OPERATIONS
- Understand the needs of small & large clients, and why they are different or similar.
- Learn how to apply operational skills and tactics towards events and onsales.
- Assist with checking client event submissions and event changes.
- Develop & observe presentation skills.
- Learn operational/metric tracking techniques.
- Understand and assist in the execution of event onsales or reports for clients.
- Understand the necessity of detailed product analytics.
- Develop competencies in planning management.
- Work with our clients and staff to develop strong communication skills.
- Major event support, to include assisting with venue access control.
PRODUCT
- Become familiar with ticketing software programs.
- Gain substantial knowledge into Access Control and reporting programs.
PERSONAL DEVELOPMENT
- Develop planning, organizational and time management skills.
- Increase knowledge of computer skills and technology.
- Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Currently enrolled in an accredited college, university or trade school.
- Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
- Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred.
- Must be 18 years or older and have junior standing or above.
- Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays.
- Be detail-oriented.
- Eager to learn and be proactive with new tasks.
- The ability to conduct yourself in a professional matter at all times.
- The ability to learn and absorb at a fast pace.
- High proficiency in MS Office, particularly Excel.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
