Client Journey Success Manager (Contract)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Success Manager for the Digital Client Journey has their pulse on all the measurements tied to the performance of our omni-channel digital sales platform.

This is a 15 month Maternity leave contract role.

What will you do?

• Aggregate data, develop reports, track key metrics, identify trends, and derive meaningful insights into the performance of our digital assets (daily, weekly, monthly quarterly annually)
• Work closely with the Client Journey delivery teams to track optimizations, align on success measures, and test strategy for gaining insights and performance impacts.
• Analyze data, derive insights to formulate recommendations into area for opportunity to improve performance of our omni-channel sales platform (digital assets, upstream, and downstream processes)
• Actively partner with key stakeholders across functional teams to derive insights on how upstream, midstream, and downstream variables impact performance of our omni-channel experiences.
• Work with cross functional teams to influence and negotiate prioritization of optimizations identified, taking on ownership to track them through to completion.
• Present your finding and share your recommendations across various forums and levels of leadership.
• Act as a liaison across functional teams ensuring appropriate stakeholders are engaged and there is the right level of awareness to effectively drive outcomes.
• Maintain your own backlog of opportunities identified, prioritizing based on highest value to our client and our business.
• Partner with analytics to obtain data, key metrics, provide needs using your influence to prioritize deliver.
• Assist in the development of volume forecasts and defining targets.

What do you need to succeed?

• Must be client obsessed, placing our client at the centre of your work.
• An innate curiosity that compels you to ask questions and to dig deep to find answers.
• Demonstrated ability to produce and communicate meaningful insights from various sources and complex data (Quantitative and Qualitative)
• Demonstrated ability to effectively visualize, and present complex insights adapted to a variety of audiences.
• Demonstrated experience using data and insights to formulate and support recommendations to influence change.
• You bring a sense of urgency and instill the same a sense of urgency in others to driving outcomes
• Demonstrated ability using data to derive opportunity value to prioritize work
• Demonstrated success working collaboratively to achieve outcomes
• Demonstrated success proactively networking, fostering relationships, and building partnerships
• Demonstrated ability using historical data and emerging trends to create volume forecasts
• Strong critical thinking & creative problem solving
• An owner’s mindset (must have); You are accountable for driving outcomes and feel accountable holding other accountable to their part

What's in it for you?  

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.  

• Being part of our transformation journey to better meet the health, wealth, and protection needs of our clients.  

• Competitive salary and bonus structure influenced by market range data. 

• Flexible Benefits from the day you join to meet the needs of you and your family.  

• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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