Partner with sales leadership to turn data into actionable insights, improve forecast accuracy and seller productivity, and run sales operations cadence. Maintain Salesforce and BI dashboards, manage account/opportunity assignment and territory/quota planning, support MBR/QBR/ELT preparation, drive data governance and enrichment, document SOPs, and lead cross-functional CRM/BI enhancements including UAT and rollouts. Identify AI/automation opportunities to reduce manual effort.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
About the role
The Senior Sales Operations Analyst is a key partner to sales leadership across Cision, Brandwatch, PR Newswire and Trajaan. Sitting within the Americas RevOps team, this role turns data into insights, runs the operating cadence, and helps leaders drive actions confidently. Success in this role directly improves forecast accuracy, pipeline coverage, seller productivity and revenue predictability.
What you'll do
- Support recurring and ad hoc reporting related to pipeline, bookings, forecasting, productivity, and performance metrics.
- Contribute to the preparation of MBRs, QBRs and ELT readouts for sales leadership.
- Drive data hygiene and governance in Salesforce and connected systems (Salesloft, Power BI).
- Operate core sales processes: account and opportunity assignment, and rules-of-engagement administration.
- Support annual planning: territory carve, quota setting, capacity modelling and ramp assumptions, partnering with FP&A.
- Build and maintain Salesforce/Power BI dashboards that enable self-service for sales leaders.
- Support account hierarchy, ZoomInfo enrichment and whitespace mapping to enable territory carve, ABM, and new business prospecting.
- Partner cross-functionally with Sales Systems and IT on CRM and BI enhancements, including requirements gathering, UAT and rollout.
- Document standard operating procedures and ensure consistent process adoption across the sales teams.
- Identify opportunities to apply AI and automation to drive productivity and reduce manual effort.
What you have
- 5+ years in Sales Operations, Revenue Operations or a related analytical role, preferably with experience supporting a SaaS or subscription business.
- Bachelor's degree in Business, Finance, Economics, Analytics or related field (or equivalent experience).
- Strong Excel and analytical skills with the ability to translate data into a clear written and verbal narrative for senior stakeholders.
- Hands-on experience with Salesforce, including building reports and dashboards.
- Experience with Power BI (or comparable BI tool such as Tableau or Looker).
- Comfort working with ambiguity in a fast-moving, multi-brand, multi-region environment.
- Ability to manage competing priorities and consistently meet deadlines.
Preferred qualifications
- Experience supporting a global or multi-region sales organization.
- Familiarity with sales forecasting methodologies, pipeline analytics and MEDDPICC.
- Knowledge of sales compensation and territory planning processes.
- Experience building reports and dashboards in Salesforce and Power BI (or Tableau, Looker).
The OTE range for this role is $90,000- 110,000 CAD and will vary based on a wide range of factors including location, experience, qualifications and team.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Cision Toronto, Ontario, CAN Office
Toronto, Canada
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