Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a detail-oriented and risk-aware Change Analyst to join our IT Governance team. In this role, you will coordinate, review, and process IT changes to ensure they are properly assessed, approved, scheduled, and implemented with appropriate controls. This role supports change management processes to minimize risk, reduce service disruption, and maintain the stability of production environments. You will work closely with IT and business stakeholders to enforce governance and support operational integrity.
What You’ll Do
- Own and enforce the IT change management framework, ensuring all changes comply with documented policies, control requirements, and audit standards.
- Review change requests for completeness, accuracy, risk, and regulatory impact while ensuring appropriate approvals are obtained and documented.
- Manage the change calendar and coordinate scheduling across teams while maintaining clear communication and audit traceability.
- Validate that changes are implemented as approved and conduct post-implementation reviews for failed, emergency, or high-risk changes.
- Develop and deliver change management metrics and compliance reports to support audits and continuous improvement initiatives.
- Partner with IT support, infrastructure, and application teams, as well as business stakeholders.
- Maintain segregation of duties and proper evidence retention in accordance with governance standards.
- Identify control gaps, trends, and opportunities to strengthen change governance and reduce risk exposure.
- Support internal and external audit activities related to change management processes.
- Contribute to improving service reliability and reducing operational risk across the organization.
Basic Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field required.
- 2–5 years of experience in Change Management or IT Service Management.
- Working knowledge of ITIL change management practices.
- Strong attention to detail and risk awareness.
- Fluent in English (verbal and written).
- Ability to manage multiple changes in a fast-paced environment.
Preferred Qualifications
- Strong communication and stakeholder management skills.
- Experience with ServiceNow or similar ITSM platforms.
- Excellent coordination and cross-functional collaboration skills.
- Ability to identify process improvements and drive control enhancements.
- Experience supporting audits and compliance activities.
Location: Toronto
The hiring base salary range for this position is $62,600 - $86,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
