Centre of Excellence (COE) Change Partner

Address:

Mandate:

In this position, you will act as a trusted change partner for the COE leadership team and work with the Head - People Initiatives Partners, Director – Solutions & Change and across People & Culture to facilitate horizontal and integrated development, prioritization and execution of COE programs ensuring optimal manager and employee experience.

Accountabilities:

•        Acts as the change management lead & expert on assigned COE program design & implementation with the focus on ensuring optimal manager and employee experience.

•        Leads the design, development & implementation of complex COE program change management plans; e.g. introduction of a new program, initiative, system; complex regulatory change with large jurisdictional impact, new technology functionality to enable a process/experience change

•        Provides change management expertise, in collaboration with COE partners, in the design, development, management and implementation of assigned HR solutions from business case development through to execution.

•        Understands the people, process, technology implications that must be considered in the implementation of the change plan

•        Applies PP&C Change Management framework to plan, organize and execute change management for COE cyclical & non-cyclical programs

•        Builds & executes communications plans to drive awareness & understanding with key audiences

•        Works with LOB People Initiatives Partners to identify LOB specific change nuances and builds plans to address through communications & training

•        Monitors & tracks adoption of the change to provide feedback to the COE on any adjustments to program implementation and/or continuous improvement

•        Collaborates with team of LOB People Initiatives Partners to take a horizontal view of the impact of all PeCu changes on manager & employee experience.

•        Works as part of a “deal team” with COE program owner and operations partners to ensure effective process design & sustainment plans are in place.

Interactions:

•        All People Process & Change teams

•        HR COEs

•        Chief Data and Analytics Officer team

•        HR Operations

•        HR PMO (If required)

•        HRBPs/CHROs

•        Corporate Communications

Qualifications:

•        Post secondary education

•        10 years+ broad HR experience with deep line of business/function understanding

•        Understanding of regulatory requirements and laws that impact initiative implementation

•        Effective team leadership and people management skills

•        Strong influencing and relationship management skills

•        Significant knowledge and understanding of the Bank’s and the People & Culture structure, products, and services; including identifying and implementing opportunities to drive business value

•        Excellent negotiation, presentation and communication skills

•        Strong critical thinking and analytical skills

•        Strong project/program management experience with a focus on change management and execution

•        Innovative, creating, self-starter, capable of managing multiple priorities simultaneously

Develops, promotes, maintains & manages designated Human Resources (HR) solutions, performing periodic reviews, analyzing solution outcomes, providing insights and making recommendations for enhancements/changes as required.  Ensures the effective & efficient execution of all HR solution components, including ensuring change management & communications are in place for any enhancements/changes and mitigating any risk.  Provides people, process and changes expertise in collaboration with HR Centres of Expertise (COE) partners in the design, development, management and implementation of assigned HR solutions from business case development through to execution.

• Acts as a trusted advisor to senior leaders (Functional Leaders & Groups Heads) for making business decisions and implementing strategic initiatives.
• Develops an expert understanding of business/group challenges.
• Networks with industry contacts to gather competitive insights and best practices.
• Recommends measures to improve organizational effectiveness.
• May consult to or serve on various committees and task forces.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Owns the HR product / solution which may impact multiple LOBs and/or BMO overall.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Provides coaching on complex strategic & business issues and facilitates processes to reach effective resolution.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Oversees HR solution activities to ensure deadlines are met and delivered as scheduled.
• Leads/supports contract negotiations with vendors, balancing cost, risk and performance.
• Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Plans and controls unit operating expenses in accordance with forecasts.
• Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
• Collaborates with the HR Business Partner (HRBP) teams and the COEs to empower and enable the HRBP teams to deliver best-in-class strategy execution.
• Develops HR solutions by leveraging COE frameworks and makes recommendations based on an understanding of Human Resources, business strategy and stakeholder needs analysis.
• Participates in HR solution design with COE partners and provides organizational development, strategic project management, change management advice & HR subject matter expertise to achieve required business results.
• Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether a course of action is advisable in terms of the group and enterprise goals.
• Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of HR solutions.
• Breaks down strategic problems, and analyses data and information to provide HR insights and recommendations.
• Monitors and tracks performance and address any issues.
• Drives cross business/group coordination and HR logistical support for the implementation of change.
• Works on HR solutions of varied complexity, typically involving multiple stakeholders across BMO.
• Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
• Executes work to deliver timely, accurate, and efficient service.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complexproblems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Program/project management skills – Expert.
• Organizational Development skills – Expert.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Verbal & written communication skills -Expert.
• Analytical and problem solving skills -Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.