The Assistant Maître D assists the Restaurant Manager in supervising personnel, maintaining service quality, training staff, and ensuring guest satisfaction in the restaurant.
ISMIRA Agency actively recruiting for position ASSISTANT MAITRE D` for CELEBRITY CRUISES!
The Assistant MAITRE D` assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.
- Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
- Earn recognition and career advancement opportunities
- Travel around the World
- Experience working with more than 72 nationalities
- Permanent job with contract 6-8 months onboard followed by 60 days of vacation
- Save Money as you do not pay for food and accommodation on board
- Competitive salary (find out when apply)
- Visa fee will be reimbursed on board
- Medical insurance provided during contract
RESPONSABILITIES:
- Directs, coaches, supports, supervises and evaluates (in conjunction with the Restaurant Manager) the performance of all direct reports.
- Individual will be responsible and held accountable for a section of the Restaurant and other specific duties assigned by the Restaurant Manager.
- When assigned to work in the Midnight Buffet he/she will be responsible for the check in and coordination of the Restaurant personnel, assigning their respective duties (working in conjunction with the Assistant Food Manager).
- Must be thoroughly versed with the company’s high food and service standards, anticipating and fulfilling guests’ needs.
- Visits every table of his/her section on a daily basis, ensuring guests are totally satisfied with the food and service. Recognizes guests by their names
and personally takes care of all special requests and VIPs in his/her section. - Responsible for keeping track of all special occasions such as birthdays or anniversaries and ordering the respective amenities for the celebration.
- Notifies the Restaurant Manager of any unhappy or difficult guests in his section for further follow up.
- Ensures that the Restaurant personnel follow company policies at all times regarding uniforms, personal appearance and hygiene.
- Has sound knowledge of wines and wine service and whenever necessary assists the Wine Sommelier with wine service.
- Takes an active role in the training program for the Restaurant personnel, especially with newly hired personnel, giving them the necessary guidance to successfully integrate into the team.
- Minimum of five to eight years hospitality management experience in an upscale hotel, resort.
- Ship board experience is mandatory required.
- Very strong management skills in a multicultural and dynamic environment.
- Very strong communication, problem solving, decision making, and interpersonal skills.
- Superior customer service, teambuilding and conflict resolution skills.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
- Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
- Intermediate computer software skills required.
- Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
- Good level of English language.
- Minimum 21 years old.
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-position
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