(CAN) Manager, Account Management - 12 month contract

This role demonstrates expertise in developing, executing, and improving action plans. By providing expert advice and guidance, the role supports efforts to meet customer and business needs, building commitment to perspectives and rationales. It may also design and implement various customer-facing sales, servicing, and experience-enhancing tests, tracking key metrics and evolving features to improve customer engagement.
The role provides and supports the implementation of business solutions by building relationships with key stakeholders, identifying business needs, and carrying out necessary processes. It monitors progress and results, recognizes and capitalizes on improvement opportunities, and adapts to competing demands and organizational changes.
This role develops, implements, iterates, and maintains VIP customer strategies, defining VIP customers, training agents, and prioritizing requests. It uses qualitative customer feedback and quantitative metrics to adjust future strategies. Additionally, it assists in identifying tools and processes to optimize business development and agent management, recommending changes to improve efficiency.
The role builds and executes plans for reducing attrition by collaborating with marketing to identify issues, recognizing patterns that inform business decisions, developing reports, and suggesting improvements to dashboards and metrics.

Qualifications

• Experience working with large-scale retailers or directly within a retail organization is highly desirable.

• Strong experience interfacing with buyers, category managers, and merchandising teams.
• Ability to understand and anticipate buyer needs, present persuasive business cases, and influence assortment decisions.
• Skilled in nurturing long-term partnerships, resolving conflicts, and driving customer satisfaction.

• Familiarity with retail planning cycles, in-store execution, planogram optimization, and seasonality impacts.

• Knowledge of retail KPIs, including sales, margin, turns, inventory health, and sell-through.
• Comfortable working with cross-functional partners
• Ability to analyze and interpret data to make data-driven merchandising decisions.
• Proven ability to influence

• Strong communication, negotiation, and presentation skills.
• Entrepreneurial mindset with ability to work independently and manage multiple accounts or categories.
• Adaptable, resourceful, and highly collaborative across departments

Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

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