BUSINESS SYSTEMS CONSULTANT

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

You’ll be joining CIBC Mellon Technology as a Business Systems Consultant, where you'll lead complex projects to design strategic solutions aligned with CIBC’s enterprise architecture roadmap. In this role, you'll support end-to-end project implementation and act as a subject matter expert in both business and technology. You’ll collaborate with a diverse team to create and set up flexible, innovative solutions that deliver a best-in-class client experience. You'll provide technical expertise for service delivery and operations related to project management office tools and systems, working on complex issues across multiple technical areas. Mentoring employees and performing tasks of advanced technical depth and breadth are key aspects of your role. You'll exercise independent judgment to continuously improve program and project management discipline, consult with IT and Business Management to apply technology to business opportunities, and devise new methods and procedures using strong analytic and inductive thinking to facilitate the application of new technologies to support existing processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Requirements Gathering– Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure you meet project needs. Create strong relationships, lead discussions, listen, and ask the right questions to ensure solutions meet requirements.

• Solution Design – Assemble client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.

• Leading and Mentoring – Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

• Technical Expertise – Provide advanced technical support for service delivery and operations, including troubleshooting, software installation, and configuration of business applications.

• Continuous Improvement – Exercise independent judgment to improve project management discipline and facilitate the application of new technologies to support existing processes.

Who You Are

• You can demonstrate broad technical experience. You have hands-on expertise with Windows Server Operating Systems and troubleshooting OS-related issues, installing and configuring software and business applications, managing and resolving technical requests through ticketing systems like ServiceNow, and supporting remote desktop applications. You possess basic cybersecurity awareness, including password management and phishing prevention, and have practical experience with secure file transfer technology (SFTP), Autosys Workload Automation, disaster recovery planning, and scripting or development languages such as Python, PowerShell, and SQL. It will be an asset to have basic knowledge of networking technologies and at least 3 years experience leading projects and designing solutions.

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.

• You give meaning to data. You enjoy investigating complex problems and making sense of information, communicating detailed information in a meaningful way.

• You're inspired by collective success. You believe teamwork can transform a good idea into a great one, and that an inclusive team brings a vision to life.

• Your influence makes a difference. You know relationships and networks are essential to success and inspire outcomes by sharing your expertise.

• Values matter to you. You bring your real self to work and live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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