Business Specialist, Process & Change Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Process & Change Management (P&CM) team is responsible for facilitating the implementation of operational changes that impact Retail Mortgage Services (RMS). The Business Specialist is accountable for providing in-depth advice/consultation typically of an operational or tactical nature, to management, business partners, and team members, within an area of specialization. In this position you will provide business identification and consultative support relative to the development, analysis and identification of process changes and/or system enhancements. You will also proactively analyze and recommend enhancements to the existing business processes; clearly communicate rationale and negotiate solutions which will enhance operational effectiveness. Ensure that all assigned initiatives are implemented in an effective manner within area of responsibility. May lead projects related to the development and implementation of new and revised policies, procedures and standards. Provide technical guidance and professional advice to more junior team members.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Analytical skills and a process improvement mindset - You have a background in understanding operational processes, ideally related to mortgage and lending products. You also have a continuous improvement mindset and proven record of adding value by finding efficiencies in current processes and procedures, consequently enhancing the performance of operations teams by actively/proactively participating in project activities.
• Business Analysis and client operations processing experience - You have experience with requirements gathering, designing or modifying processes, managing the change and implementation as well as working with a wide variety of business partners. You will be part of organizing and leading the implementation of operational changes. To be successful, it may be of value if you have an operational processing background to have a good understanding of mortgage and lending processes, systems and applications.
• Building relationships and strong communication skills - You are proud of your excellent verbal and written communication skills and how you excel at developing relationships with internal and external business partners. You are not afraid to develop and recommend client focused solutions to routine and non-routine operational problems. You welcome the opportunity to represent your area of specialization and provide input into the development and implementation of projects.

Who You Are

• You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Metrics Analysis, Prioritization, Reporting and Analysis