Business Solutions Specialist (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key Job Functions/Responsibilities:

• Explains complex information to others in straightforward situations

• Produce high quality requirements documents

• Provide intake support

• Triage test and production issues for more timely resolution

• Provide additional support for QA and Development beyond the expertise of the Service Delivery team

• Enhance overall impact assessment, triage, solutioning and testing to improve code quality

• Provide a more collaborative approach and early engagement between major financial institution and Broadridge for joint assessment and solutioning, including alignment on mandatory development to support regulatory changes

• Reduce number of Production and Project (Pre-Prod) Defects through adequate and more holistic testing approach

• Assist in ensuring delivery timelines are improved and overall SLOs are met on artifacts such as Project Charters/Requirements, Comments documents, Test Plan/Strategies, Test Results

• Enhance communication through complete, clear, and relevant information such as Release notes, Root Cause Analysis and Test Results

• Improve regular and ad-hoc meetings between major financial institution and Broadridge to ensure meeting goals and objectives are met, and material updates, in-depth supporting information and concrete ETAs are provided around projects, defects and any other initiatives

• Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements

• May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products with primary goal of improvement of customer satisfaction through the use of technology

• Project management skills, rather than technical skills, are key, however a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment

• Applies a theoretical knowledge-base to work to achieves goals through own work

• Characterized by specific functional expertise typically gained through formal education

• May provide guidance to others as a project manager using technical expertise

• Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills

• Builds knowledge of the company, processes and customers

• Solves a range of straightforward problems

• Analyzes possible solutions using standard procedures

• Receives a moderate level of guidance and direction

• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

• Understands key business drivers; uses this understanding to accomplish own work

• No supervisory responsibilities but provides informal guidance to new team members

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Basic Skill Level Requirements

Education:

• College Diploma or University Degree, preferably in a Business and/or Computer/Software related discipline

• Any investment industry related certifications that pertain to investments and/or registered product management would be considered an asset.

Experience:

• 5+ years in a business analyst, business subject matter expert role

• Experience in the financial services sector. Knowledge of Term Deposits, Mutual Funds (record keeping or distribution), Equities, ETF, etc.

• Experience with portfolio management is a definite asset

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid

#LI-SS1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.