Business Quality Review Analyst (Up to 18 Months Contract)

Career Opportunity

Role Title

Business Quality Review Analyst (Up to 18 Months Contract)

Purpose of role

The Business Quality Review (BQR) Team is dedicated to fostering business quality within Foresters while monitoring both our new and inforce business. By leveraging data and key metrics, the BQR team identifies potential risks, profitability, and uphold the integrity of Foresters business practices. The successful candidate is expected to become familiar with our products across Canada and the US to better support the business. They will play a pivotal role in analyzing data, collaborating with key stakeholders, and support proactive measure to safeguard and maintain strong business quality and profitability. This is a Hybrid position that requires a minimum of two (2) days/week in office.

Job Description

Key Responsibilities

• Analyze and synthesize data from multiple reports to identify poor quality business, inappropriate practices, and potential instances of agent behavior that may require further attention
• Coordinate with stakeholders, including Special Investigations Unit, Compliance and Legal teams, to monitor indicators of potential suspicious activities, questionable selling practices, or training opportunities
• Monitor mortality trends to identify potential anomalies, anti-selection, or patterns indicative of potential inappropriate practices
• Implement and oversee front-end processes designed to proactively identify and mitigate potential business quality and mortality concerns
• Work with Actuaries, Product management, and other departments to monitor and manage the profitability of products, focusing on high-risk metrics specific to products or distribution channels
• Assist in the oversight of the quality management of both new and in-force blocks of business, ensuring alignment with organizational objectives and profitability goals
• Monitor mortality experience at the product level to identify trends and ensure alignment with pricing and risk assumptions
• Work with stakeholders to expand and enhance data, improving predictive capabilities for product-level monitoring, mortality analysis, and decision making
• Develop, prepare, analyze, and deliver monthly/quarterly reports, dashboards, and scorecards
• Quantify the impact of preventative measure and estimate the influence of proactive initiatives on agent practices, mortality outcomes, and overall business quality

Key Qualifications

• Bachelor’s degree in computer science, mathematics, science, business, economics, or another relevant field
• One (1) year of work experience in a life or health insurance company an asset
• Communication skills required to progressively deal with both technical and non-technical audience with diverse professional backgrounds
• Capable of performing bottom-up checking of processes or models to ensure accuracy of results. Develop ability to recognize when models or analysis contains errors and troubleshoot
• Demonstrated ability to recognize when conflicting information or lack of information could affect analysis and work with manager or teammates to resolve
• Proficiency in Microsoft Excel, Word, PowerPoint, and Power BI, with strong skills in data manipulation, cleansing, transformation, and dashboard/graph design for effective data visualization
• Strong analytical and creative problem-solving skills, with the ability to synthesize complex data into actionable insights and recommend innovative solutions
• Growth mindset with the ability to learn quickly, adapt to evolving business needs, and troubleshoot analytical or modeling issues effectively
• Foundational understanding of life insurance products, actuarial terminology, and data governance practices including data quality dashboards, lineage analysis, and regulatory standards
• Experience in reporting, data analysis, and the creation of dashboards or scorecards
• Proven ability to manage multiple projects and prioritize tasks to meet deadlines

#LI-Hybrid

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.