At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.
While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!
This role is designed for a detail-oriented operations professional who thrives in a fast-paced, high-growth environment. You will support the EVP of Business Operations and broader team by helping support day-to-day workflows, coordinating priorities, and ensuring operational tasks move forward smoothly. This role is ideal for someone who enjoys building structure, improving processes, and contributing to execution while continuing to grow their operational skill set.
For this role, you will be required to be in office a minimum of 3 days a week. Our office is located at:
2680 Skymark Ave., Mississauga, ON L4W 5L6 Canada
Responsibilities:
Operational Support
- Support the daily operational queue by helping triage and assign internal and client requests.
- Assist with documenting and improving workflows to reduce bottlenecks and improve turnaround times and SLA adherence.
- Identify process and knowledge gaps helping create and maintain SOP documentation.
- Provide administrative and operational support to senior leadership as needed.
Scoping and Deal Support
- Assist in preparing proposals (RFPs, RFIs) and basic scoping documentation.
- Support and help lead the operational response to new deals and client requests.
- Translate client requirements into internal execution plans and documentation for successful execution.
- Maintain scoped service documentation and ensure handoffs to delivery teams are organized and teams are fully aligned.
Project Coordination
- Track project backlogs and help coordinate resources cross-functionally with the team.
- Support execution of multiple project scopes and adjust priorities as needed.
- Communicate timelines and dependencies to internal stakeholders.
- Gather materials and coordinate internal resources for initiatives directed by Operations leadership.
Data, Reporting, and Process Improvement
- Track operational KPIs and assist with reporting and dashboards.
- Support post-project reviews and document improvement opportunities.
- Assist in maintaining knowledge repositories and process documentation.
Cross-Functional Collaboration
- Work with Finance, Strategy, BD, and Client Services to gather information and support operational alignment.
- Participate in weekly operational check-ins and provide status updates.
Learning & Team Enablement
- Support onboarding and training documentation for team members.
- Share best practices and assist with process education and adherence across teams.
- Learn and help apply AI tools to improve workflow efficiency.
Qualifications and Skills:
- 2–4 years of experience in operations, project coordination, PMO, or similar roles.
- Familiarity with project tracking, backlog management, and operational workflows.
- Strong organizational and communication skills.
- Analytical mindset with comfort working with basic metrics and reporting.
- Comfortable working in a fast-paced, evolving environment with changing priorities.
- Collaborative, proactive, and eager to learn.
- Interest in AI tools and workflow automation is a plus.
Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.
At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.
Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.
DEI Commitment:
Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.
Top Skills
Viral Nation Mississauga, Ontario, CAN Office
2355 Skymark Ave, Mississauga, Ontario, Canada, L4W 4Y6
