Business Development Account Manager

Out-of-Scope
Permanent, Full-Time
Location: Toronto, ON (Remote)
Division: SGI CANADA
Closes: July 6, 2025
 

Work Location: This role is primarily remote and involves regular travel within the territory. Occasional overnight stays may be required.
 

General Accountability

The successful candidate will be responsible for the overall account management and relationship between brokers and SGI CANADA, including promoting and selling the company’s products, initiatives and strategic direction throughout the broker channel. In this role you will identify opportunities for growth, prospect brokers to align to those opportunities, develop joint business plans and monitor results. You would also be responsible to monitor market conditions, provide feedback and competitive intelligence to assist the company in achieving its corporate objectives. This role involves working collaboratively with expertise from underwriting, analytics, product management, digital and marketing to deliver opportunities and training to their broker accounts as well as work as a team to monitor broker results against established key performance indicators (KPIs).
 

Key Accountabilities
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.
 

Broker Account Management

• Develops and maintains effective business relationships with brokers, including understanding broker’s business model, ownership structure, and area of expertise.

• Uses internal data to provide analysis of existing business regularly to broker accounts.

• Plans, schedules and facilitates annual broker business planning sessions, establishes business goals/targets, develops and monitors broker action plans and performance results.

• Conducts quarterly reviews according to national business development standards.

• Solicits, analyzes and recommends the addition of new SGI CANADA brokers and if required, recommends the termination of appointed brokers.

• Promotes products, technology and strategic initiatives to brokers, including conducting presentations and training sessions.

• Works collaboratively with Underwriting, Corporate Analytics, Digital and Marketing to identify growth/efficiency opportunities best suited for brokers; develops business cases for consideration.

• Monitors purchased books of business, including analysis and reporting of results for three years.

• Leads and facilitates discussions on disputed claims; develops decision items when required.

• Supports the communication, change management and rollout of national and regional initiatives developed for brokers.

• Delivers existing broker programs; manages and addresses feedback resulting from program delivery.

• Ensures broker contract and industry compliance.

Broker Training & Support

• Coordinates broker training and support on commercial and personal line insurance products, automated insurance systems and broker compensation programs, bringing SGI CANADA expertise for delivery.

• Coordinates and attends broker training academies, seminars and councils to monitor and present.

• Promotes strategic alignment towards mutual objectives.

• Understands and communicates with marketing areas of improvement or opportunities to enhance the relationship with brokers.

External Industry Relationships

• Develops relationships with other members of the industry to monitor trends and activities in the market.

• Represents SGI CANADA at industry events.

• Solicits, collects and reports product feedback on the competitiveness of the company’s product, programs and commission/override structures.

• Actively monitors the marketplace for any relevant competitive intelligence.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.

• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies. 

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• A four-year degree from an accredited post-secondary education institution in a relevant field of study such as business.

• 5 – 7 years’ experience in a senior technical insurance position.

• Valid driver’s licence.

*Alternate combinations of education and experience will be considered.*

Knowledge, Skills & Abilities

• Knowledge of the principles and practices of insurance, underwriting and claims policies and procedures and the various kinds of property and casualty insurance products and services (billing and technology) offered by the company.

• Knowledge of the property and casualty insurance market in assigned jurisdictions, including the independent broker distribution channel model.

• Knowledge of business, marketing and sales strategies.

• Skill in using performance metrics and analysis to develop broker management plans.

• Skill in applying quantitative and analytical techniques to make data driven decisions.

• Skill in use of computer software applications including Excel, Word and PowerPoint.

• Ability to prepare and deliver effective written and oral presentations, analysis and business cases.

Diversity is a cornerstone of SGI. We believe all candidates should be given the opportunity to fully participate during the recruitment process. If you require an accommodation during the recruitment process, we invite you to submit your accommodation requests to us at [email protected] and we will work through your request with you. All information received will be kept confidential. 

Posting Close Date: