Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
Compensation:
SGD 3,950 (Fixed) + RSUs
Your mission:
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Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
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Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.
The role will give you the opportunity to:
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Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers
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Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams
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Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
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Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression
Qualifications
- You’re located and legally authorised to work in Singapore and do not require visa sponsorship
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Have at least 1 year of experience working in a Customer Support role (Ideally in an in-house environment)
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You ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
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Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our SG office for 5 days a week).
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Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus!
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Are flexible. While you’ll be able to plan your own schedule to a certain degree, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
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Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
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You hustle. And hard.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
