Lead requirements-gathering, analyze and document processes, develop business cases, create specifications, and support IT solutions while ensuring stakeholder alignment.
Responsibilities
- Lead requirements-gathering sessions with stakeholders to capture business objectives.
- Analyze and document current processes; identify opportunities for improvement.
- Develop business cases outlining costs, benefits, and risks.
- Create functional specifications, use cases, and user stories for implementation.
- Collaborate with IT and business teams to ensure solution alignment.
- Conduct impact analysis for proposed changes and enhancements.
- Support testing and quality assurance to validate business requirements.
- Prepare training materials and deliver end-user training sessions.
- Act as liaison between end-users, technical teams, and consultants.
- Consolidate findings into clear documentation for decision-making.
Must-Have Qualifications
- Bachelor’s degree in Computer Science, Commerce, or equivalent.
- 10+ years as a Business Analyst in complex environments.
- 5+ years in process analysis and re-engineering.
- 5+ years writing requirements, use cases, and user stories.
- 5+ years working in Agile project environments.
- Strong political acumen and critical thinking skills.
- Exceptional communication and client relationship skills.
- Proven ability to frame problems and integrate information for decisions.
Nice-to-Have
- IIBA certification (CBAP or similar).
- Knowledge of BABOK framework.
- Previous experience in government or public sector projects.
Tools/Tech:
Business Analysis frameworks (BABOK), Agile methodologies, MS Office Suite, collaboration tools.
Top Skills
Agile Methodologies
Business Analysis Frameworks (Babok)
Collaboration Tools
Ms Office Suite
Sapsol Technologies Inc Mississauga, Ontario, CAN Office
5865 McLaughlin Rd, Mississauga, Ontario, Canada, L5R 1B8
Similar Jobs
Productivity • Software • App development • Automation
The Senior Business Analyst will support transformation initiatives, drive structured execution, conduct process mapping, and track performance across business functions.
Top Skills:
Crm PlatformsFinance PlatformsHr Platforms
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Business Process Consultant will guide customers on ServiceNow solutions, focusing on HR, Workplace, and Legal process improvement, documentation, and testing while managing project outcomes and customer needs with up to 50% travel.
Top Skills:
Ibm MaximoInforOraclePeoplesoftPowerPointSap SuccessfactorsServicenowTririgaUltiproVisioWordWorkday
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves consulting for ServiceNow products in HR, Workplace, and Legal services, focusing on process improvement, project leadership, and customer engagement. Responsibilities include leading workshops, drafting user stories, supporting testing, and mentoring team members.
Top Skills:
Hr Service DeliveryIbm MaximoInforLegal Service DeliveryOraclePeoplesoftPowerPointSap SuccessfactorsServicenowTririgaUltiproVisioWordWorkdayWorkplace Service Delivery
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
