Business Analyst

Permanent, Full-time

Location: Remote in any of these Provinces: Ontario, Alberta, or British Columbia. The successful candidate will be expected to meet the requirements for working from home and sign a remote work agreement.

Platform: Guidewire

Closes: Thursday, May 22, 2025

Join our Core Insurance Delivery team as a Business Analyst [Guidewire]! 

General Accountability

The Business Analyst is responsible for eliciting and understanding business requirements and documenting them in a format that can be understood by feature teams and business partners in an agile environment. The position works closely with the Product Owner to understand business priorities, processes, users, and interactions with the systems. The Business Analyst acts as a conduit between the business community and the delivery teams to collect, clarify, and translate business requirements into documentation and concepts to be implemented or executed in project, developed in software, or configured in platform.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Business Analysis

• Partners with business and technology partners to elicit, analyze, translate, and document user stories.

• Understands business processes, measures, and sequencing through journey maps, and collaborates with product owner and stakeholders to create epics, features, and user stories.

• Works with the product owner to create and manage the product backlog by adding features and requests.

• Engages with the product owner to prioritize and plan the product roadmap.

• Works with stakeholders to identify improvement to business processes or services that can be accomplished through new technology or alternative uses of existing technology. 

• Investigates and understands business requirements and documents the relationships between the components of the application system (i.e., end users, business processes, data, applications, devices).

• Maintains relationships with key business stakeholders to understand changes to business procedures and processes.

• Ensures that business artifacts are maintained in a requirements repository.

• Collaborates with delivery teams and business stakeholders to develop and maintain testing plans, procedures, and guidelines to ensure consistent testing procedures for each application in accordance with company polices and best practices.

• Develops acceptance criteria for user stories that clarify the expected outcomes.

• Validates that acceptance criteria have been covered by test cases.

• Establishes and maintains requirements traceability through user stories and testing artifacts.

• Identifies defect trends and uses that knowledge to improve the test suite.

• Helps identify key performance indicators (KPIs) for the business for delivery teams.

• Collaborates with other delivery teams to ensure compatibility and interoperability between business services.

• Understands business problems and translates them using appropriate techniques to be understood and implemented by delivery teams.

• Works with product owners and delivery teams to identify and understand change impacts for inclusion in organizational change management plans, as required.

• Elicits and integrates business requirements (or needs) across divisions or stakeholder groups for use by multiple delivery teams (e.g., systems, corporate services, external), as required.

• Facilitates sprint ceremonies, requirements sessions, and workshops with delivery teams and stakeholders.

Continuous Improvement

• Keeps current with industry best practices and emerging technology and implements as appropriate into software development process.

• Stays well informed and maintains knowledge of industry trends and changes.

• Works with business partners and product owners to affect improvements to business and development KPIs.

• Participates in retrospective exercises for delivery teams to identify and implement process improvements.

Deployment and Maintenance

• Collaborates with technology and business partners to plan releases into production environments.

• Monitors and responds to changes in business and application KPI metrics.

• Collaborates with product owner and delivery teams to validate and prioritize production issues.

Interactions

• Provides feedback for prioritization of functional and non-functional requirements.

• Works with business partners and feature teams to ensure requirements are properly documented.

• Provides feedback and requirements for:

  • test automation, manual exploratory testing, and performance/load tests; and

  • application performance and usage monitoring.

High Performance Team & Culture

• Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.

• Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.

• Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.

• Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.

Technical Knowledge & Skills

• Advanced knowledge of techniques in eliciting requirements, including business, technical, nonfunctional, security, and testing requirements.

• Advanced knowledge of various software development lifecycles and project delivery processes (e.g., agile, waterfall).

• Advanced skill in documenting epics, features, and user stories.

• Advanced skill in validation processes (i.e., validating that testing of user stories meets the required acceptance criteria).

• Proficient knowledge of project management fundamentals.

• Proficient knowledge of core insurance concepts and principles.

Education & Certifications

• Four-year degree from an accredited post-secondary education institution in a relevant field of study, such as Business, Information Technology, or Mathematics & Applied Science, or defined equivalency.

• Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), or other industry-recognized designation/certification.

Experience

• Three to Five years’ experience in business analysis.

Diversity is a cornerstone of SGI. We believe all candidates should be given the opportunity to fully participate during the recruitment process. If you require an accommodation during the recruitment process, we invite you to submit your accommodation requests to us at [email protected] and we will work through your request with you. All information received will be kept confidential. 

Due to current market demands, a temporary market salary supplement is being offered in addition to base salary in the form of an annual lump sum payment based on 8% of range max with the payment split and paid twice per year based on eligibility guidelines.

Posting Close Date: