Job Description:
Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping)
Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
Applying re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches
Highly proficient using MS Office products and collaborative tools such as Miro
5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant
Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
Conducting business modeling, use case modeling, conceptual and logical data modeling, process, and data flow modeling, use case surveys, business rules definition, and non-functional requirements definitions for assigned projects
Demonstrated understanding and experience working with clinical, inspections and licensing data necessary to support Long Term Care sector
Knowledge and experience with the following Long-Term Care Inspections, Long-Term Care Critical Incidents, Long-Term Care Licensing, Fixing Long-Term Act 2021, Ontario Digital Services business processes, AODA and Ontario Design System (ODS)
