ITProfound Inc. Jobs

Business Analyst - Senior

ITProfound Inc.

Business Analyst - Senior

Posted 8 Hours Ago

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In-Office

Toronto, ON, CAN

Senior level

In-Office

Toronto, ON, CAN

Senior level

Lead business analysis for government projects using Microsoft Dynamics 365 Customer Service and Power Platform to improve customer, case, and inquiry management. Document technical business requirements, create context diagrams, use cases, process and stakeholder maps, systems diagrams, and write business cases with options analysis.

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We do have a job opening for Business Analyst - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:

Job ID: RQ11336 - Business Analyst - Senior

Client : Government Services Integration Cluster

Location : 222 Jarvis St, Toronto, Ontario

Duration: 08 months + Extension

Type: Onsite

Job Description:

Must Have:

Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience.
Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
Experience developing context diagrams, use cases and use case models.
Experience developing process maps, stakeholder maps and assessments.
Experience creating systems diagrams
Experience writing business cases and conducting options analysis

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