BSA/Technical Writer

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.

About the Role

BSA / Technical Writer – Insurance Technology

Location: Toronto (4 days per week in office) | Practice Area: Insurance | Type: Contract 

Bridge the Gap Between Technology and Clarity in the Insurance Sector

The Role
We're looking for a BSA / Technical Writer to join our Insurance practice and support technology teams by crafting clear, accurate, and user-focused documentation for systems, applications, and operational processes. Acting as a liaison between technical experts and business stakeholders, you'll help demystify complex insurance and IT concepts through compelling, structured content that supports understanding and compliance.

What You’ll Do

• Develop and maintain clear documentation for insurance technology platforms—including user guides, process flows, API specs, and technical documentation

• Collaborate with analysts, developers, architects, and operations teams to gather information and validate documentation accuracy

• Translate complex insurance and IT concepts into accessible content for both technical and business audiences

• Create standard operating procedures, knowledge base articles, and training materials to support business continuity and onboarding

• Ensure all documentation adheres to internal standards and external compliance and data privacy requirements

What We’re Looking For

• Proven experience writing technical documentation in insurance, financial services, or tech environments

• Bachelor’s degree in Technical Communication, IT, English, or related field

• Strong written communication skills with exceptional clarity, consistency, and attention to detail

• Proficiency in documentation tools and collaboration platforms (e.g., Confluence, SharePoint)

• Understanding of software development lifecycles, IT systems, and insurance operations

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
• Virtual Health Care – Company-paid program available to all employees and their dependents/partners
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
• Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
• New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
• Wellness Support – Fitness reimbursement benefit to promote health and well-being
• Business Coach from Day 1: Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For more information about Capco, visit www.Capco.com.

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.