About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
We are seeking a highly analytical, detail-oriented BizOps Associate to join our growing team. This individual will play a key role in supporting strategic initiatives and delivering high-impact analyses across multiple departments. The BizOps Associate will work closely with senior leadership to provide insights, streamline processes, and drive operational excellence.
The ideal candidate will be a strong generalist with excellent judgment, high emotional intelligence (EQ), and the ability to serve as a trusted advisor within the organization. They will thrive in a fast-paced environment, taking ownership of both recurring tasks and ad hoc projects while driving results that support key business objectives.
What you'll do:
- Lead initiatives that provide actionable insights and strategic guidance across key departments, including data analysis and playbook development for customer-facing teams.
- Serve as a resource to handle ad hoc requests from staff and leadership, enabling deeper, more focused analysis and support for multiple stakeholders.
- Build and optimize dashboards for real-time reporting and insights.
- Collaborate with the Finance team to develop and maintain a sustainable forecasting model.
- Work with Claims Ops to improve processes and maximize value recapture.
- Provide strategic input and advisory support to senior leadership, driving high-impact decisions through detailed analyses (e.g., First Mile Lost Parcel analysis, building models for new metrics, etc.).
What we're looking for:
- Proven track record in an analytical or operations-focused role, with experience providing strategic recommendations to leadership.
- Strong problem-solving skills, with the ability to balance multiple priorities and deliver high-quality work under tight deadlines.
- Exceptional communication skills and the ability to present insights in a clear, actionable manner.
- High emotional intelligence, with the ability to build strong relationships and serve as a trusted advisor across teams.
- Experience with data analysis tools and proficiency in creating dashboards and reporting systems.
- A collaborative, proactive mindset, with a focus on driving results and continuous improvement.
A sneak peak into our perks & benefits:
- Competitive cash and equity packages
- Healthcare, dental, and vision, life & disability insurance
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- 12 weeks parental leave
- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
