The Billing Specialist manages invoice processes, resolves discrepancies, collaborates with sales, and tracks metrics to enhance service and revenue.
Work Flexibility: Hybrid
Work Flexibility: Hybrid
On Site Location: 2 Medicorum Place, Waterdown, ON
Shift: Monday – Friday, between the hours of 8:00 AM – 6:00 PM
Summary:
The Billing Specialist is responsible for overseeing, organizing, and coordinating the invoice only (short term consignment billing) portfolio in its entirety, ensuring maximum revenue generation as well as minimized inventory write offs. This individual will serve as a contributing member of the Customer Service team while championing Stryker’s Vision, Promise and Mission.
What You Will Do:
- Oversee day-to-day invoice-only processes to ensure accurate invoicing and maximum revenue generation within timelines.
- Manage complex or high-visibility cases, analyze risks, and recommend appropriate actions to leadership.
- Review and resolve escalated invoice/order discrepancies, minimizing inventory write-offs through problem-solving and reconciliation.
- Operate and reconcile Auto Invoicing and daily consumption reports, verifying accuracy of orders before customer contact.
- Collaborate with Sales Representatives and proactively follow up with customers to confirm, close, and resolve pending invoices.
- Utilize critical thinking and resourcefulness to research and resolve invoice-only discrepancies efficiently.
- Track, maintain, and report on metrics/KPIs, record customer feedback, and suggest process improvements to elevate service.
- Maintain updated work instructions, support best practices, and participate in continuous improvement initiatives as assigned by CS Manager.
What You Need:
Required:
- University Degree
- 3+ years working experience in a supply chain/customer service/ operations environment
- Proficiency using computer systems such as Excel, ERP’s, CRM’s
Preferred:
- University Degree with Supply Chain/Operations focus
- Experience in the medical device field
- Bilingualism (French and English)
Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered
Posted: December 10, 2025
Travel Percentage: 0%Top Skills
CRM
Erp
Excel
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