At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
The Billing and Coding Specialist helps support provider chart notes review of CPT codes and diagnoses. They are also responsible for entering the billing information and submitting invoices to deliver a best in class customer support experience. This is a full time position that is fully remote.
What you’ll be doing:
- Responsible for entering the billing information and submitting invoices
- Properly code medical services, diagnosis such as CPT and diagnosis codes based on provider notes up to including analyzing chart notes and identifies documentation deficiencies
- Serves as a resource and subject matter expert with coding
- Provide billing support by reviewing, researching, investigating, re-submitting, re-processing and adjusting claims.
- Own ad hoc operational projects as needed by the Billing Manager
What success looks like in this role:
- Applies up-to-date knowledge of medical coding guidelines (e.g., ICD-10, CPT, HCPCS) to ensure compliance and accuracy
- Correctly identifies and assigns codes based on thorough understanding of medical records and payer requirements
- Completes data entry and coding assignments within established deadlines
- Ensures all data is entered and coded with a high degree of precision, minimizing errors and rework
- Maintains clear communication with team members and supervisors regarding project progress and challenges
- Collaborates effectively with departments like billing and quality assurance to resolve coding discrepancies and ensure accurate and compliant documentation
- Achieves or exceeds key performance indicators, such as error rate, productivity benchmarks, and coding accuracy
- Adheres strictly to data privacy and confidentiality protocols (e.g., HIPAA compliance)
What we expect from you:
- Certification from the American Academy of Professional Coders (AAPC)
- > 2 years of experience as a medical billing and coding specialist
- Knowledge of Codes like CPT, ICD-10, and HCPCS
- Knowledge of medical terminology and basic math
- Strong written and verbal communication skills with a patient-centric tone.
- Hyper-organized and attentive to all angles of a given problem
- Creative and analytical thinking
- Maintaining a positive, empathetic, and professional attitude toward members at all times.
- Interpersonal and customer service skills
- Responding promptly to member inquiries
- Experience with Google Sheets a plus
- Demonstrates adaptability to frequent process updates and changes
The target base salary range for this position is $62,500 - $77,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
