The Billing Analyst processes invoices, ensures accuracy in resident bills, resolves discrepancies, identifies process improvements, and trains internal teams on billing procedures.
About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
This position is responsible for participating in the completion of tasks required to meet Key Success Indicators and Objectives within the Billing department. The Billing department is primarily responsible for ensuring accuracy and completeness of billing for both the resident and client, ensuring timely processing and payment of LDC Bulk Bills and timely and accurate processing of Client Remittances.
Responsibilities:
- Processing Invoices within the established SLA’s while maintaining a high quality standard.
- Ensuring resident bills are accurate and generated in accordance to the established bill cycles.
- Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
- Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
- Identify opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations.
- Investigate and resolve billing discrepancies. Collaborate with relevant departments to address issues promptly.
- Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
- Handling client escalations while proactively seeking ways to help improve customer experience.
- Performing other duties in the Billing operations department as assigned. • Provide training and support to internal teams on billing procedures, systems, and best practices
Qualifications:
- University Degree or Business Administration Certificate or related equivalent experience
- Minimum 2-year experience in Billing Operations
- Basic knowledge of SQL is required.
- Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & if statements)
- Oracle CC&B system knowledge is an asset.
- Detail oriented, analytical and inquisitive. • Excellent communication and interpersonal skills.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines • Flexible to work extended hours
- Must be flexible to work on multiple tasks while working with challenging deadlines.
Benefits & Perks
• 100% company covered heath and dental benefits from day 1
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We cover annual fees for your professional designation
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
Top Skills
Excel
Oracle Cc&B
SQL
Metergy Solutions Markham, Ontario, CAN Office
8133 Warden Ave, Markham, Ontario, Canada, L6G 1B3
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Platform Architect guides customers in their digital transformation journey through the ServiceNow platform, ensuring alignment between technology solutions and business objectives while providing governance and technical expertise.
Top Skills:
AICloud Application TechnologyServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Architects guide customers through digital transformation by providing architectural guidance, optimizing platform strategies, and ensuring successful project delivery with a focus on ServiceNow solutions.
Top Skills:
AICloud Application TechnologyServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Platform Architect is responsible for advising clients on establishing a technical foundation in the ServiceNow platform and driving effective digital transformation. This role includes managing technical governance, developing customer roadmaps, and guiding teams in delivering technical solutions.
Top Skills:
AICloud ApplicationsServicenow Platform
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
