Bilingual System IA

Plan Sponsor Administration is looking for a Bilingual Installation Administrator to join our team. The primary role will be the setup and maintenance of Group Benefits plan structures, claims and administration systems which include maintenance of the Plan Member/Administrator website. The successful candidate will be highly motivated who is committed to quality and service.  If you enjoy working in a fast-paced, changing environment where every day something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger. 

The Plan Sponsor Administration team links people, technology, and expert services to simplify group benefits administration and provide consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world-class benefits for administration and customer service.  

Position Responsibilities:

• System setup for New Issues, Reissues, Amendments, and project including creation of health/dental packages and benefit codes

• Responsible for checking reports to ensure all changes have fed accurately

• Interpret how claims are to be paid from a policy application or amendment and highlight any risks or concerns

• Investigate and respond to queries related to plan implementation/amendment

• Participate in team retrospectives, refinement meetings and daily standups providing feedback on challenges and status updates  

• Support a culture of continuous improvement by always looking for improvements.

Required Qualifications :

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• In depth knowledge of Manulife claims and administrative systems

• Solid knowledge of group benefit’s plan structure and benefits

Preferred Qualifications:

• Exceptional customer service focus 

• Get it done mentally, flexible & adaptable to change, resiliency with ambiguity 

• Action Oriented Problem Solver 

• Collaborative Team Player 

• Produce high quality deliverables on time 

• Excellent verbal and written communication skills 

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.